About the job

Job Description

We’re looking for a strategic, innovative Director of International Learning & Transformation to shape how we build capability, lead change, and use insights to drive performance across the organization.

This is a high-impact leadership role responsible for defining and delivering a modern learning and transformation strategy, leading a team of talented professionals, and partnering with senior leaders to enable business success.

Responsibilities

Define and execute a comprehensive learning, development, and transformation strategy aligned to business priorities
Establish and manage the operating model, governance, and prioritization framework for initiatives
Lead, coach, and develop a high-performing team, including experienced people leaders
Design and deliver scalable, role-based learning programs using modern, digital, and experiential approaches
Lead end-to-end change management strategies to drive adoption and sustained behavioral change
Develop and implement measurement frameworks to assess effectiveness and ROI of initiatives
Translate data and feedback into actionable insights to continuously improve outcomes
Evaluate and implement learning technologies and tools to enhance engagement and scalability
Partner with senior leaders and stakeholders; act as a trusted advisor on learning and transformation
Bring external best practices and innovative approaches to evolve strategies and capabilities

Qualifications

Significant experience in learning & development, organizational effectiveness, change management, or related disciplines
Proven track record of leading teams, including developing people leaders
Experience delivering large-scale learning or transformation initiatives in complex organizations
Strong understanding of change management frameworks (e.g., Prosci, ADKAR, Kotter)
Experience using data and insights to inform strategy and measure impact
Exceptional stakeholder management and influencing skills
Strong communication and storytelling abilities
Bachelor’s degree required

Preferred Qualifications

Experience building or scaling learning and development programs in complex organizations
Background in instructional design, organizational development, or behavioral science
Experience with learning technologies
Change management or coaching certification
Experience in financial services or matrixed environments
Advanced degree (MBA or relevant Master’s)

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.

About Us At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About The Team We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

American Express

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Director - International Learning & Transformation