HR Technology Specialist

Join a growing global insurance business and play a key role in supporting and enhancing the HR technology landscape. Working within the HR Technology team, you'll help deliver an excellent employee experience by supporting HR systems, resolving user queries, driving process improvements, and contributing to exciting technology initiatives.

This is a fantastic opportunity for someone with HR systems or HR operations experience who enjoys problem-solving, stakeholder engagement, and improving the way people interact with technology.

What You'll Be Doing

Manage HR technology support activities, including ticket handling, incident triage, troubleshooting, and escalation.
Act as a key point of contact for HR system users, ensuring fast, effective, and high-quality support.
Work closely with HR, IT, and business teams to support system improvements, process changes, and change initiatives.
Create and maintain user guides, process documentation, and knowledge resources to support system adoption.
Support HR system administration activities, including user setup, data updates, and transactional processing.
Coordinate reporting, data audits, system testing, and UAT activities across HR platforms.
Provide hands-on support for Learning Management Systems (LMS), including course setup, access management, reporting, and issue resolution.
Deliver training and guidance to system users, promoting best practice, data accuracy, and compliance.
Support onboarding and training for new and privileged system users.
Identify opportunities to improve processes, enhance efficiency, and introduce automation or new technology solutions.
Support the evaluation and testing of emerging HR technologies, including pilots and proof-of-concept work.
Produce and schedule reports, ensuring data accuracy, governance, and confidentiality standards are maintained.

What We're Looking For

Experience in HR systems, HR technology, HR operations, or HR shared services.
Hands-on experience with HRIS platforms such as Workday, ServiceNow, or similar systems.
Experience managing tickets, incidents, and user support in a structured environment.
Strong understanding of HR processes, employee lifecycle, and HR data management.
Experience in reporting, data analysis, system testing, or administrative support.
Strong problem-solving skills with the ability to simplify technical issues for non-technical users.
Excellent communication, customer service, and stakeholder management skills.
A proactive mindset with a passion for improving processes and user experience.
Strong organisational skills with the ability to manage multiple priorities.
Proficiency in Microsoft Office (Excel, Outlook, Teams, SharePoint).
Experience with LMS platforms, Agile ways of working, integrations, or automation tools is a plus.

Why Join Us?

Be part of a global, growing insurance business investing heavily in HR technology and innovation
Work with modern HR systems and emerging digital tools
Play a key role in shaping employee experience and system improvements
Collaborate with global HR and technology teams
Opportunity to develop your career in HR technology and digital HR transformation

Avencia Consulting

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HR Technology Specialist