Salary: £37,271-£40,993 (dependent on experience)

Location: Covering: Gwent

Contract Type: Permanent

Please download the full recruitment pack from the website

Hours & working Pattern: 35 hours per week (full-time) working flexibly across locations to deliver the requirements of the role effectively. The post holder will be expected to work regularly across Gwent offices, with a minimum of approximately two days per week on-site, alongside wider regional travel as required

Purpose of the post:

To lead the operational delivery and continuous improvement of People Services, providing expert, risk-aware and values-led HR leadership across the organisation

The role is responsible for managing complex employee relations and safeguarding-related workforce risk, building management capability, and driving consistent, trauma-informed people practices

The post plays a key role in shifting the organisation from a reactive HR model to a proactive, insight-led and prevention-focused people function that supports organisational culture, safety and performance

Specific responsibilities:

Operational Leadership

Lead the operational delivery of People Services across all service areas, ensuring a consistent, high-quality and values-led HR service
Act as senior escalation point for complex employee relations, safeguarding-in-the-workforce concerns and high-risk people cases
Ensure all HR advice and interventions are legally compliant, trauma-informed and aligned to organisational values
Drive consistency in people management practice across geographically dispersed teams

Employee Relations & Case Management

Provide senior oversight of complex casework including disciplinary, grievance, absence, capability and safeguarding-related workforce concerns
Lead on high-risk or sensitive employee relations matters, ensuring appropriate escalation, documentation and risk mitigation
Ensure safeguarding principles are embedded in workforce practice, including professional boundaries, wellbeing risk and safe practice
Coach and challenge managers to resolve issues early, appropriately and in line with policy, legislation and organisational values
Maintain organisational awareness of workforce risk themes and emerging issues

Workforce & Management Capability

Develop and embed consistent, values-led and trauma-informed management practice across the organisation
Lead on building management capability through coaching, reflective practice and structured development support
Identify capability gaps and work with colleagues to design practical interventions to improve leadership confidence and effectiveness
Support organisational change processes, ensuring people impacts are anticipated and managed effectively

Data, Insight and Workforce Strategy

Analyse workforce data to identify trends in absence, turnover, engagement, safeguarding concerns and employee relations themes
Use insight to inform proactive interventions, organisational planning and risk reduction
Contribute to the development and delivery of the People Strategy through evidence-based recommendations
Translate workforce data into meaningful insight for senior leadership decision-making

Compliance & Governance

Ensure compliance with employment law, ACAS guidance and safeguarding requirements, and lead the ongoing review and development of organisational People policies to ensure they remain legally compliant, values-led and operationally effective
Maintain audit-ready HR systems, documentation and case management standards
Provide assurance that HR processes are applied consistently, fairly and in line with regulatory expectations
Support internal and external audit processes where required

Strategic Contribution

Lead the translation of the People Strategy into operational delivery across services, ensuring alignment with organisational priorities, values and risk appetite
Interpret and analyse workforce data to identify emerging trends, risks and opportunities, providing clear insight and recommendations to inform senior decision-making
Work in partnership with senior leaders to shape workforce planning, organisational development and culture change initiatives, ensuring people impacts are proactively identified and addressed
Contribute to the design and continuous improvement of people management approaches that support a safe, inclusive and high-performing organisational culture

Team Leadership

Provide operational leadership and direction to People Officer(s) and administrative support
Allocate casework and prioritise workload across the team to ensure effective service delivery
Develop capability within the PS team through coaching, feedback and performance support
Act as a role model for values-led, trauma-informed and high-quality HR practice

Collaboration and Service Delivery

Work closely with the Director of People and Culture to deliver organisational priorities
Partner with operational leaders to embed effective people management practice
Ensure consistent HR service delivery across all geographical areas
Act as a trusted advisor to senior managers on people, culture and risk matters
Contribute to cross-organisational initiatives including safeguarding, wellbeing and culture development

It may be necessary, following consultation, to amend the job description in light of experience and changing circumstances

A current valid driving licence is essential with access to a car and insurance covering business use

Closing Date: 30th September 2026

We operate a rolling recruitment process and may interview suitable candidates as applications are received. We reserve the right to close this vacancy once the position has been filled

Cyfannol is an organisation with equality, diversity and inclusion at its heart. We welcome applications from all areas of the community. However, we particularly encourage applications from members of our BAME community as well as individuals with disabilities who are currently under-represented within our workforce

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