The role is based in hayes middlesex and is 2 days office and then Hybrid

Purpose of the role

To support the Education and Advocacy Manager by elevating store performance and customer experience by designing and delivering training programs that enhance product knowledge and sales techniques. This role will enable the company to increase the number of training activities throughout the year, which will deliver improved advocacy and sales for the company.

Essential Duties & Key Responsibilities

Host training events/seminars for both internal staff and RSA’s.

Support Area Managers with training initiatives on their own territories.

Assist with the design, development and implementation of training programs for employees at all levels including Retail Sales Assistants, Own Store sales teams, delivery teams and r head office staff

Plan for training seminars ensuring all travel, accommodation and any other details are planned for

Take the lead in the creation of engaging and effective training material including presentations, manuals and visual aids

Support the management of retailer and own store sales team training seminars at Head office

Manage content and operation of training app which is used by RSA’s and staff

Analyse mystery shop results and data to identify training and advocacy gaps. Share recommendations with Education and Advocacy Manager and develop plans to address issues

Brand Ambassador for the company at consumer events

Assist with training at external retailer events as and when required

Prepare regular reports on training initiatives including attendance, feedback and outcomes.

Analyse training metrics to measure the impact of programs on employees and organizational goals

Ensure compliance to all Health & Safety and company procedures

Ad-hoc duties on request

Knowledge/ Skills/ Experience

Our people are personable and individuals. They are a “people person” and are bright and switched on. They are engaging and they are a listener and learner. They have manners and are collaborative and presentable. They show aptitude and initiative.

Experience in delivering sales and product training presentations

Excellent written and verbal communication skills

Ability to design training materials

Be organised and have a passion to help other people

Be adaptable and able to think on the spot to deal with fluid situations

Be creative and bring fresh ideas from previous experience

Team player with the willingness to get stuck in and hands on.

Problem solver.

Proactive/can do attitude.

General

Reporting to the Education & Advocacy Manager

Minimum of 2 working days in the office and the rest will be field based. Flexible working will be required as the role demands.

UK and International travel will be required.

The role will be based at our UK Head Office in Hayes, Middlesex.

The role will be within the current 40 hours per week.

Please email me if your interested and I will get back to you thank you

Directions Recruitment Specialists

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