Are you an experienced Admin Support Manager who enjoys taking ownership, supporting others, and driving team performance?

Do you thrive in a fast-paced lending environment where stakeholder relationships, risk awareness, and operational excellence are key?

If this sounds like you, then this could be the perfect next step in your career. Apply today and let’s grow together at West One Loans.

Key Accountabilities

Ensure all administrative tasks are completed within agreed SLAs to support team delivery
Develop training materials and support documentation to enhance team performance
Onboard and train new team members on systems, processes, and operational requirements
Produce and distribute management information (MI) to stakeholders
Manage and prioritise workload across the administration function
Act as a key point of contact for internal and external stakeholder queries
Support onboarding and maintenance of stakeholders on internal systems
Maintain accurate and up-to-date records across all systems
Identify and implement process improvements to enhance efficiency

Skills & Competencies

Strong communication skills, both written and verbal
Ability to manage multiple priorities in a fast-paced environment
High attention to detail and accuracy
Strong organisational and problem-solving skills
Ability to identify improvements and implement solutions
Intermediate MS Excel skills (reporting & MI)
Resilient, adaptable, and comfortable under pressure

Knowledge & Qualifications

Experience within an administrative role in financial services or a similar environment
Previous experience managing or supporting a team
Strong knowledge of Microsoft Office (Outlook, Word, PowerPoint)
Intermediate Excel skills

Personal Attributes

Approachable and confident communicator
Self-motivated with a proactive mindset
Team player with strong collaboration skills
Resilient and adaptable

Why Join Us?

At West One Loans, we’re growing fast and looking for ambitious people who want to be part of our exciting journey. We’ll give you the tools, training, and support you need to succeed, while offering clear opportunities to progress your career.

Alongside this, we offer a strong benefits package, including private medical healthcare, 25 days’ annual leave, paid volunteering days, and a host of additional benefits.

If you’re ready to build your career with a Specialist Lender and make an impact - click apply today!

Enra Specialist Finance

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Admin Support Manager