Company Info

First American Financial Corporation (FAFC) is a leading global provider of title insurance and settlement services for residential and commercial real estate transactions. FAFC has offices throughout the globe and is the world’s largest insurer of title. First Title Group is the UK division of FAFC and is made up of several core companies including enact, the largest direct conveyancer in the UK. Our conveyancing experts handle 1 in 4 remortgage transactions in England and Wales. The majority of our work comes direct from the end client rather than estate agents and brokers. We foster relationships of mutual respect with the referrers we do work with. We are passionate about providing exceptional service and are proud of our dedicated team of conveyancers, who focus on providing our customers with a friendly, personal service using their expert knowledge and experience to ensure a smooth, efficient transaction from start to finish. We have built a wealth of experience within our teams and this encourages support, constant learning and good relations. The growth and development of our people is paramount to ensure potential is achieved.

Job Description

PURPOSE

To provide a professional and comprehensive HR service to the business through the provision of guidance and advice on all operational Human Resources matters.

KEY RESPONSIBILITIES

This does not set out every responsibility but provides an overview of the main areas of responsibility:

Contribute to fulfilment of the HR Business Plan
Work closely with managers to support the delivery of business goals and objectives
Provide timely, accurate and pragmatic HR support and advice on a wide range of people matters including recruitment, employment legislation, performance management and the implementation and application of policies
Coach and support line managers through challenging people situations, building their capability and confidence in handling ER matters appropriately
Design and deliver training and development sessions to enhance line management capability
Manage complex employee relations matters, engaging with management promptly to address issues in a timely manner
Contribute to the HR components of change management and restructuring initiatives, which may include consultation with groups and individuals
Lead and/or contribute to HR projects
Act as mentor to junior HR colleagues, sharing ER knowledge and best practice
Support the wider HR team where required
Model PSG Values in personal work behaviours, decision making, contributions and interpersonal interactions
Assume other responsibilities as assigned by the HR Manager
Maintain expertise by continually developing and building knowledge and skills, staying up to date on employment legislation and regulations
Travel to other offices as required

Personal Qualities

CIPD qualified
Experience of working in a customer focussed, dynamic, commercially driven, high volume processing environment, preferably Financial Services
Commercial awareness
Experience of managing complex and sensitive ER cases independently
Demonstrable experience of working on the full range of HR issues, including recruitment, with particular focus on performance management
Good working knowledge of employment law
Excellent influencing, coaching and stakeholder management skills
Ability to effectively communicate in all forms at all levels within an organisation
Pragmatic, solutions focused approach and sound professional judgement
Can work independently as well as part of a team
Ability to multi-task, prioritise effectively and make good decisions with minimal oversight while knowing when to escalate
Proven ability to lead, manage and develop a team
A high level of initiative and resiliance
Assumes responsibility and accountability for decision making
Experienced user of Microsoft office and HR systems (ideally Workday)
Remains positive despite difficulty, disappointment and when under pressure
Is aware of personal development needs and raises issues with manager to help improve effectiveness. Takes on board comments about development needs and is always willing to learn

Above all, to be successful in these fantastic roles you need to show enthusiasm, flexibility and a positive working attitude. For this you will be rewarded with the opportunity for a successful career within an expanding global company.

First American Financial Corporation

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