Group Learning & Development Coordinator

Location: Leeds - Guiseley Head OfficeDepartment: JMG GroupJob Type: Full timeContract Type: Permanent

JMG Group is a private equity-backed insurance brokerage, headquartered Leeds, with a strong and growing office presence across the UK. As a Top 30 broker with over 900 employees, we are experiencing rapid growth and continued success in the market.

We place in excess of £350 million in Gross Written Premium annually, and our teams are highly respected throughout the insurance industry. At the heart of our business is a commitment to customer excellence and always doing the right thing, which are values that shape everything we do. Our success is driven by our talented people, modern systems, and robust processes, all of which enable us to deliver exceptional service and build long-term relationships with our clients and partners.

The opportunity

We’re looking for an administrative focussed and proactive Group Learning & Development Coordinator to join our dynamic People Operations Team. In this key administrative role, you’ll support employees across the entire JMG Group, ensuring the seamless coordination and facilitating the delivery of all learning and development activity.

This is a fast-paced, detail-driven, coordination position where you’ll take ownership of key L&D coordination and act as the primary contact for our professional training and qualification partners, including the Chartered Insurance Institute (CII) and major insurer partners.

Liaising closely with Regional Managing Directors, Line Managers, and learners themselves, you’ll help administer an exceptional, consistent, and professional learning experience across the business.

Key areas of responsibility include:

CII Training & Professional Development

Oversee the coordination of the CII training programme across the Group.
Act as the main contact for all CII-related enquiries and manage the Group CII Memberships inbox.
Coordinate exam bookings, study materials, and funding requests.
Track and report employee progress on CII qualifications.
Organise revision sessions, workshops, and study groups.
Maintain accurate qualification records and update senior management.

Technical Training Coordination

Organise internal and external technical training sessions for employees.
Gather and evaluate training effectiveness through sending feedback forms and reviewing performance.
Manage the Group’s online booking system including session uploads, reminders, and attendee administration.
Ensure no-shows are recharged to business units where appropriate.

Insurer Training Partnerships

Act as the key liaison for insurer-led training initiatives.
Build strong relationships with insurer training teams.
Promote relevant free training sessions, webinars, and workshops via the Group intranet.
Work closely with managers to maximise employee participation.

Employee Support & Enquiries

Serve as the first point of contact for all L&D enquiries.
Provide guidance on training options, career pathways, and qualifications.
Manage the Group Learning inbox and ensure rapid, helpful responses.

Training Administration & Compliance

Maintain accurate training records, certifications, and compliance documents.
Track training completion rates and qualification progress.
Ensure compliance with regulatory training requirements.
Gather and analyse feedback to improve training programmes.

What we’re looking for

To be successful in this role, you must have the following skills

Experience in an L&D, People Operations, or HR environment, with strong admin and coordination skills.
Exceptional attention to detail
Confident, friendly and professional communicator, both written and verbal.
Excellent written English and strong document presentation skills.
Highly organised, proactive, and able to juggle multiple priorities independently.
Skilled in Microsoft Office (Excel, Outlook, Word); HR system experience a bonus.
Discreet and professional when handling confidential information.
A supportive, service-oriented mindset and a passion for delivering great employee experiences.

What we offer

Generous salary commensurate with level of experience
Hybrid working environment following successful probationary period (3 months)
Company Pension scheme
27 days holiday, plus birthday and option to purchase 5 extra days
Life Assurance
Bupa Health Cashplan
Various lifestyle benefits & discounts

REF-225 574

JMG Group

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Group Learning & Development Coordinator