About the job

Welcome to KFC. Home of the real ones.

We sell the world’s best chicken. Seriously. And we’ve done it since 1939, when the idea of crispy, original recipe chicken took Kentucky by storm. Now, we’re proud to serve 1000+ communities across the UK and Ireland, bringing the grit, pride and iconic reputation that we started with, all those years ago.

Across the Restaurant Support Centre (RSC), we come to work to be ourselves, and to make something of ourselves. We want to see our potential go that little bit further, as part of one of the world’s most iconic brands.

What’s the gig? Well, you support our restaurants — and we’ll support you every step of the way. Simple. Our doors are open — and they can take you anywhere.

All we ask is that you be you. Because that makes us, us. Sound good? Great. Let’s find out about that job.

THE TEAM

Our People and Culture team creates a place where people don’t just work - they thrive and feel genuinely proud to be part of something real. We’re here for all 36,000 members of Team KFC – shaping a bold, inclusive culture where everyone feels supported, included, and empowered to grow.

We lead with smart, heart, and courage and are people first, always. From finding and nurturing top talent to unlocking growth opportunities, we’re ambitious about our people’s potential. We ask questions, push boundaries, and challenge the usual way of doing things - if it means building a better experience for our teams, we’re all in.

ABOUT THE ROLE

We are looking for a Senior People & Culture Business Partner – Operations to join Team KFC and play a pivotal leadership role in delivering our People & Culture strategy across the Equity business.

This position is an evolution of the Level 8 PC Business Partner role — designed for an experienced people leader who can shape and drive complex, cross-functional People initiatives that have a strategic and operational impact across the full Equity estate.

You will partner closely with the People Operations Director and the Equity Leadership Team, leading a team of People Capability Coaches and influencing senior operations stakeholders to deliver sustainable business performance through our people.

You will also hold end-to-end ownership of critical and complex cross-functional Equity-specific People projects, ensuring alignment across functions, geographies, and business priorities. These initiatives will often extend beyond regional boundaries, influencing the direction of the Equity business and its organisational evolution.

This is a field-based role within your region, with occasional travel to our Restaurant Support Centre (RSC) in Woking.

WHAT WILL YOU SPEND YOUR TIME DOING

Operate as a Strategic Partner and Senior Advisor

Lead your region and influence across the full Equity business to maximise the effectiveness of our restaurant teams through organisational design, culture, capability, and engagement.
Partner with Operations Directors and Equity Leaders as a trusted advisor on strategic people initiatives and workforce planning.
Provide thought leadership to shape people strategies that drive commercial performance, engagement, and long-term talent sustainability.
Act as a visible culture champion and trusted senior voice across the Equity leadership community.

Drive Strategic, Cross-Functional People Projects

Lead end-to-end ownership of critical and complex People & Culture projects that have cross-functional and cross-regional impact across the Equity estate.
Design, develop, and execute people initiatives in areas such as talent pipeline development, inclusion, organisational effectiveness, and change management.
Partner cross-functionally (Operations, Finance, Supply Chain, and Brand) to ensure integrated delivery of People priorities.
Leverage data, insight, and external best practice to continuously evolve our approach to people development and employee experience.

Lead and Develop Teams

Line manage and coach a team of People Capability Coaches, ensuring delivery excellence across all aspects of operational people support.
Build capability within your team and across the wider Equity business to drive people leadership at every level.
Act as a mentor and coach to other P&C Business Partners, supporting a culture of continuous learning and development.

Champion Employee Experience and Engagement

Drive the evolution of our employee engagement and recognition strategies, building a culture of performance, belonging, and pride.
Lead initiatives that enhance employee voice and inclusivity, ensuring that every team member feels heard, valued, and supported.
Partner with Communications, L&D, and Operations to embed meaningful engagement practices that deliver measurable impact.

Act as a Change Agent

Provide strategic leadership on organisational design, talent transformation, and cultural evolution.
Drive continuous improvement of People & Culture processes and systems to ensure the Equity business remains agile, compliant, and forward-thinking.
Anticipate external trends and proactively adapt our people strategy to position KFC as a leading employer in the market.

WHAT WE LOVE FROM YOU:

Skills & Capabilities

A strategic, forward-thinking People leader with proven experience influencing at senior levels across a complex, matrixed organisation.
Exceptional relationship builder and communicator with strong stakeholder management skills.
Demonstrated ability to manage multiple large-scale projects with cross-functional interdependencies.
Data-driven decision maker with strong analytical, commercial, and judgement skills.
An inspiring coach and mentor who develops and empowers others to deliver excellence.
Confident working in ambiguity, with high resilience and agility in a fast-paced environment.

Experience

Extensive HR/People Business Partner experience at a senior level, ideally within a multi-site operational business.
Proven success in leading large-scale, cross-functional people initiatives with measurable impact.
Line management experience with a track record of developing high-performing teams.
Strong understanding of UK employment and immigration law.
Experience navigating complex organisational change and transformation

ABOUT YOU

A genuine team player
A self-starter with curiosity, energy and adaptability
Hungry to learn and thrive in a small, mighty team
A practical problem-solver with strong commercial instincts
Obsessed with high standards, momentum and getting things done
And of course… a true KFC believer

WHAT’S IN IT FOR YOU:

We offer benefits that make your life that little bit easier, because we know the juggle is real.

From flexible, hybrid working to Fri-Yay early finishes and Live Well Days, we’ve created a package that supports the real you, in and out of work.

You’ll get:

Hybrid working from our Woking RSC (just 24 mins from London). This role is a field based but occasional visits to our RSC will be required.
Up to 11% company pension contributions
Fri-Yay finishes at 1pm every Friday
25 days’ holiday (plus bank hols) a
5 Live Well Days a year, just for you
Bonus scheme linked to company & personal performance
Private healthcare, Digital GP access & mental health coaching
Enhanced parental leave and flexible return options
Study support, income protection, life cover & more
And yes—25% off the chicken

Because real ones deserve real rewards.

THE ROAD TO BECOMING A REAL ONE...

Apply (Go on... do it) – send us your CV and answer a couple of app questions.
Intro call with our Talent Team
Virtual call with a Senior PCBP + Operations Leader
F2F interview & Task at our HQ, Home of The Real Ones in Woking with our People Operations Director and CPO

KFC FOR EVERYONE:

Whoever you are and wherever you’re from, KFC is a place where you can bring the real you to work.

Our promise is this: every person who applies to a role at KFC, regardless of age, background, ethnicity, gender, ability, religion or sexual orientation, will have an equal opportunity to work here. We don’t just welcome, we encourage applications from underrepresented groups from all industries.

If you’d like any additional support with your application, have a disability or condition that may affect your performance during the recruitment process, or have any other requirements — just let us know. We’ll be there to help you be the real you.

Ready?

We hope so, if you’re ready to be part of our community, now’s the time to apply.

Worried you aren’t ticking all the boxes? Don’t - we’d still love to hear from you.

Beware of fake job postings using Yum! and/or our brand logos -- KFC, Pizza Hut, Taco Bell and Habit Burger & Grill -- on fraudulent sites. Yum! Brands only posts jobs on official careers pages and never asks for money during onboarding. Avoid unsolicited contacts via Telegram, WhatsApp or similar social apps.

KFC

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