The Role — Why This Matters
Learning is not a support function at the Old Course Hotel — it’s how we create exceptional associate and guest experiences.

This role owns the learning experience of our people, from day one through to future leader. As our L&D Co‑ordinator, you’ll help shape how associates learn on the job, feel welcomed from their first shift, and grow careers in hospitality.

Working closely with the Director of Human Resources, Heads of Department and the wider HR team, you’ll deliver practical, on‑the‑floor learning that builds confidence, capability and a standout service culture across the Resort.

What You’ll Own (Relationships & Collaboration)

Reporting line: Director – Human Resources
Your key partners: HR team, Heads of Department and leaders across Old Course Hotel
Your day‑to‑day: building supportive, inclusive relationships with associates at all levels

HOME in Action (Our Culture & Values)

Be a visible HOME ambassador — living and championing Heart, One Team, Make Memories and Empower
Weave HOME values into onboarding, apprenticeships and development
Create and refresh HOME learning content that is practical and easy to access
Support recognition aligned to HOME values

Learning Experience & Engagement

Bring the learning calendar to life through engaging sessions and communications
Responsible for the Training Champions Programme
Responsible for our LMS (Mapal) platform
Responsible for the on-boarding of all new starts through the Company Induction
Keep learning records accurate and compliant
Turn operational needs into practical learning
Deliver blended learning that works around shifts
Support learning initiatives end‑to‑end

What Success Looks Like (First 12 Months)

New associates feel confident and ready for service
Learning is visible, relevant and accessible
Managers are supported to develop their teams
First cohort completes the Leader: Foundations Workbook
Training Champions are active with L&D support in their departments
Clear pathways support progression and retention

You’ll Love This Role If…

You thrive in fast‑paced hospitality environments
You enjoy practical, people‑focused learning
You like being visible and hands‑on
You believe development happens every day

What You’ll Gain

Hands‑on L&D experience in a live resort environment
Exposure to senior and operational leaders
Career pathways into broader L&D or HR roles
Support to build facilitation and programme skills

What We’re Looking For

Ideal candidate is experienced in supporting learning or development in a customer‑facing environment
Comfort working with frontline teams
Strong communication, interpersonal and organisation skills
Curiosity about how people learn
Ability to juggle priorities as per the business needs in a fast changing environment
To be part of an exciting team as we prepare for The Open Championship 2027

Why Join Old Course Hotel?
At the Old Course Hotel, learning isn’t a tick‑box activity — it’s how we build confidence, careers and exceptional guest experiences. If you’re excited by people, pace and making a visible difference, we’d love to hear from you.

Closing date: 29th April 2026

Working pattern: 4 or 5/7 days per week (32 or 40 hours per week) Monday to Friday.
Hybrid working (3 or 4 days on-site and 1 day working from home per week)

Excellent competitive salary and benefits. Please look at our People page on our website.
https://oldcoursehotel.co.uk/our-people

Kohler Co.

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Learning & Development Coordinator