Company Description

Fidelius is a leading financial services company, committed to excellent customer service. We provide a range of solutions for individuals and companies, including wealth management and employee benefits. We work with clients across the UK and have offices in Bath, Cheltenham, Chelmsford, and London.

Job Description

To provide accurate, efficient and responsive administrative support across the employee lifecycle, enabling the People and Workplace team to deliver a high-quality service to employees and managers. The role maintains reliable people records and processes, responds to day-to-day queries and supports projects that contribute to the delivery of the People Strategy and the continuous improvement of the employee experience.

Key responsibilities

Employee Lifecycle

Provide support to employees across businesses in the Group by answering queries, face to face,
over the phone and by email.
Manage a high volume of queries in the HR Inbox, triaging emails to ensure they are responded to
in a timely manner, and within Service Level Agreements, by the relevant member of the People
and Workplace team.
Responsible for providing an accurate and timely administrative service for new starters including
preparation of letters/contracts, conducting and recording of employment vetting checks and
ensuring all information is accurately recorded in the HR system at all times.
Manage the process for employee’s contractual and personal detail changes, producing variation
to contract letters and updates to payroll and benefit providers.
Manage all incoming employment reference requests, ensuring they are completed accurately,
within agreed timescales and in line with company policy and data protection requirements.
Support the Workplace Manager in the administration of Health & Safety Policies and Procedures
to ensure compliance with legal obligations.

Learning and Development

Maintain the Company’s Chartered Status log and keep Head of People and Workplace and Head
of Compliance, Risk and Governance updated with changes to the Company’s’ Chartered Status.
Process all training requests, liaising with training providers where required, maintaining accurate
and up-to-date training logs, and supporting employees throughout the request and booking
process.

Reward and Recognition

Undertake the administration for all company benefits, liaising with the benefit provider on new
starters, leavers and changes. Check all benefit invoices for accuracy and payroll processing.
Support the HR Assistant with the collation of data for the monthly Payroll process.

HR Systems

Responsible for managing both the HR System and the Company Benefits Platform and ensuring
these are kept up-to-date with employee information.
Provide and prepare management information as requested for management meetings.
Liaise with the HR System and Benefits Platform providers on system queries or changes.

HR Projects and Strategy

Responsible for supporting on all HR Projects in line with the People Strategy.

HR Policy, Risk and Management of Information

Comply with compliance procedures, TCF, Data Protection and FCA Regulations at all times to
ensure regulatory requirements and company policies are not breached.
Work alongside the Compliance team to support annual FCA activity.
Ensure all relevant employee vetting checks are completed in a timely manner.
Ensure that the collation, storing and processing of employee data is in line with GDPR regulations.

Qualifications

Role Requirements

Full-Time
Based in Bath

Experience and skills

Essential

Experience of working with Microsoft Office products, including Word, Excel, Outlook and
Powerpoint.
Experience of delivering accurate, relevant and timely information.
Ability to work within a highly confidential environment and maintain trust and confidence.
Experience of working within a team, successfully managing expectations of others and
communicating effectively.

Desirable

Previous experience in an administrative role within a fast-paced environment.
Experience of working in an environment of significant change.
Experience of managing and processing confidential data.
Experience in a HR administrator role within the Financial Services sector.
Obtained or working towards a CIPD qualification.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Client Name: Fidelius

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