About Latham & Watkins

Latham & Watkins is one of the world’s leading global law firms advising the businesses and institutions that drive the global economy. We are the market leaders in major financial and business centers around the world. Our investment in people, commitment to innovation, and focus on the future empower you to build an incredible career and thrive as an exceptional professional in a supportive culture. If you aspire to be the best, and work with the best, this is where you belong.

About the Role

The Human Resources Services Lead is an integral part of Latham’s Human Capital & Talent team. This role will be responsible for training the Human Resources (HR) Services team and ensuring all tasks are assigned and delivered in a timely manner, while helping support day-to-day on the ground supervision of the HR Services team members and serving as an escalation point for offices in Central Europe and UK as needed.This role will be located in our Manchester office. Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in-office presence.

Responsibilities & Qualifications

Other key responsibilities include:

Collaborating to support process documentation initiatives and assisting in developing standard operating procedures, including partnerships with other teams
Helping support system adoption and change management as needed.
Being comfortable as an in-office presence in accordance with the hybrid responsibilities of this role
Performing all specialist HR Services activities for the department, ensuring deadlines are met and requests are actioned promptly
Managing and responding to requests, acting as the first point of contact to provide HR information and advice regarding the Firm’s policies and procedures while ensuring compliance with the firm’s standard operating procedures and local legislative requirements
Utilising the ServiceNow ticketing system to monitor all assigned service requests from open to close status, ensuring all service level agreements are met; escalating more complex queries appropriately within the department

We’d love to hear from you if you:

Possess comprehensive knowledge of HR functions
Demonstrate well-developed and professional interpersonal skills, with the ability to interact effectively with people at all organizational levels of the firm
Exhibit the ability to work in a team environment with a customer-service focus

And have:

A degree, with a focus in a HR related field, preferably; HR experience may be considered in lieu of a degree
Relevant HR experience, ideally in a professional or financial services environment
Experience of shared services, preferably

Benefits & Additional Information

Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes:

Health insurance as well as group income protection and life assurance
A pension plan
Wellness programs
Employee discounts
And more!

Additionally, we have a range of programming including Global Affinity Groups, which are open to all. These groups provide a firmwide platform to share experiences and advice as well as an opportunity to participate in a supportive network with common interests to help make life at the firm even better.

Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race, colour, religion, sex, age, national origin, sexual orientation, gender identity, gender expression, marital status, or any other characteristic or condition protected by applicable statute. #MidSenior #LI-VW1

Latham & Watkins LLP

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Human Resources Services Lead