Company Description

Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries.
Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. Working in partnership makes it possible to deliver the world’s most impactful projects and programmes as we turn challenge into opportunity and complexity into success.
Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.

We are majority-owned by CBRE Group, Inc., the world’s largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world.

Please visit our website:www.turnerandtownsend.com

Job Description

As part of the UK HR team, you will provide high‑quality operational HR support across the business, working closely with line managers and employees to offer clear, trusted advice, manage day‑to‑day people matters and support consistent application of policy. You will coordinate People Playbook activities and maintain accurate HR data, ensuring transactional tasks are completed efficiently, accurately and on time. Using good judgement and effective communication, you will build line manager capability and embed practical, inclusive ways of working that enhance engagement and wellbeing. Working collaboratively with the HRBP’s and wider HR workstreams, you will play a key role in delivering a reliable, consistent and positive employee experience.

Key role requirements

Provide HR advice to managers, ensuring people matters are handled consistently, compliantly and in line with policy.
Coordinate and deliver People Playbook activities, ensuring processes are followed, documentation is accurate and communications are timely and clear.
Manage a range of employee relations cases, escalating more complex or high‑risk matters to the HR Business Partner or Senior HRBP as required.
Support case work for medical declarations, sickness absence, occupational health referrals and the PHI application process.
Maintain accurate HR data and documentation, supporting high‑volume transactional activity and ensuring records are up to date and audit‑ready.
Identify emerging people issues, flagging risks early and supporting managers to resolve them through good practice and consistent application of policy and governance.
Support capability building for managers, offering practical guidance, coaching on process steps and reinforcing effective ways of working.
Prepare Peakon engagement reporting for assigned areas, providing insight and tracking follow‑up actions.
Promote inclusion, engagement and wellbeing, ensuring activities, communications and processes reflect inclusive practice across the business.
Contribute to HR projects and continuous improvement, working collaboratively with colleagues and supporting a smooth, positive employee experience.
Prepare clear, accurate HR reports and insights, ensuring data integrity and providing timely updates to support decision‑making.
Support effective communication, helping shape and share people updates for team meetings, manager briefings and divisional communications.

Measures of success

Quality and timeliness of HR delivery
Effective case management
Manager experience and capability
Insightful reporting and analysis
Employee experience and consistency of policy and practice

Qualifications

Behaviours

Make change happen: Resilient, adaptable with demonstrable experience of working in a small, fast-paced team environment.
Do better everyday: Highly organised and efficient with excellent attention to detail and the ability to multi-task. Desire to solve problems and strive for continuous improvement.
Collaborate to deliver our best work: Positive attitude and ability to influence and develop relationships with a variety of teams and individuals at all levels across the business.
Always learning: constantly have an ear to the ground to develop commercial awareness, advance data and analytics skills and stay up-to-date with changes in employment law and industry best practice.
Treat each other with care and respect: Excellent interpersonal skills, balancing compassion with the ability to make difficult decisions when needed.

Additional Information

Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change.

We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance.

Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.

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Please find out more about us at www.turnerandtownsend.com/

SOX control responsibilities may be part of this role, which are to be adhered to where applicable.

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It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time.

Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.

Department: Business support

Turner & Townsend

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