About the job

About the Company

At IMSERV, we're proud to be one of the UK's leading energy data and metering specialists. We deliver award-winning services to customers across the country, providing specialist metering technology for electricity, gas and water, alongside highly accurate energy data collection services.

About the Role

As a Snr People Business Partner, you will provide strategic HR guidance to senior leaders, translating business objectives into HR initiatives, and leading projects related to workforce planning, talent management, and organisational change.

Key responsibilities involve acting as a strategic advisor, coaching managers and piers, using data to drive decisions, managing complex employee relations cases, and ensuring HR policies comply with current legislation. This role acts as a critical link between People and business functions, supporting senior leaders in achieving their strategic goals through people-centric strategies.

Responsibilities

Build trusted relationships with senior leaders, providing expert guidance on workforce challenges.
Partner with business areas to ensure People solutions are aligned with organisational goals.
Act as a key advisor on complex People matters, supporting leaders to drive business success.
Support in the embedding of a coaching and development culture within the People Experience Team to enhance effectiveness of the wider People function
Foster a positive, high-performance team culture, encouraging open communication and recognition of achievements.
Ensure HR services are delivered efficiently, maintaining high standards and legal compliance.
Utilise workforce analytics to identify trends, inform decision-making, and measure People Team impact.
Collaborate with People, Talent and L&D teams to deliver integrated, impactful HR solutions.
Build positive employee relations and experience including leading on our Well-being and Diversity initiatives and launching employee community groups across the business.
Collaborate with department heads to develop role profiles, competency frameworks, and succession plans for critical positions.
Direct a process of organisational planning that evaluates structure, job design, and manpower forecasting throughout the business.
Support business areas in achieving committed people budgets, facilitate and drive the local training budget to increase capability and manage talent
Ensure restructuring is managed in line with legislation and ensure efficiency across the business.
Build strong working relationships with internal teams (Operations, Quality, Commercial, Technical, Finance) to ensure seamless service delivery.

What you'll need

Chartered Membership of CIPD (Level 7) or equivalent experience.
In-depth knowledge of HRBP models, organisational design, and workforce planning.
Significant experience working in a HRBP model or equivalent framework.
Expertise in leading culture change and embedding inclusive practices
Good working knowledge of Excel and HRIS systems.
Understanding of customer service best practices and quality assurance principles.
Strategic thinker with the ability to translate organisational goals into actionable people strategies.
Pragmatic approach to problem-solving and continuous improvement.
Adaptability in a dynamic team environment.
Demonstrated expertise in driving organisational transformation, culture change, and engagement initiatives.

Benefits

28 days' holiday plus Bank Holidays
Buy & sell annual leave scheme
Up to a 10% bonus
Enhanced salary sacrifice pension
Life assurance (up to 6x salary*)
Simply Health plan (with upgrade options)
Car salary sacrifice scheme*

(*Length of service and T&Cs apply)

Equal Opportunity Statement

At IMSERV, we're committed to building a team where everyone feels valued, respected and able to do their best work. We welcome applications from people of all backgrounds, experiences and communities. A diverse team brings fresh perspectives, strengthens collaboration and helps us deliver the best possible service to our customers.

If you're interested in the role but don't meet every single requirement, we'd still encourage you to apply.

(Please note that we reserve the right to close this position before the expiry date.)

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Senior HR Business Partner

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