Skills
• Data Quality & Risk Management: Enterprise Risk Governance, Risk Appetite Assessment, Operational Controls.
• Advanced Validation & Reporting: KPI/KRI Dashboards, MIS Executive Reporting, Policy Data Auditing.
• Operations Insights & Financial Monitoring: Actual vs Estimates, AR/Credit Control, Premium Validation.
• Tools & Methodologies: MAMU DB Process, SQL Basics, BI Tools (Tableau), Advanced Excel, Lean Six Sigma.
• Leadership & Collaboration: Cross-functional Team Leadership, Stakeholder Management, SLA Compliance.
About
Senior Insurance Operations and Customer Experience Lead with 8+ years of experience managing end-to-end policy lifecycle, risk operations, and customer service across high-volume environments. Proven track record in leading small, high-performing teams, designing scalable operating frameworks, and driving cross-functional initiatives that improve productivity, safety, and SLA adherence. Skilled in building and documenting processes, managing change, and aligning multi-site operations with financial and efficiency goals in fast-adapting, customer-focused organizations.
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