Skills
People & HR Skills
Employee Relations (ER) case management
Capability, disciplinary and grievance support
Absence management
Performance management
Policy interpretation and application
HR advisory support
Stakeholder management
Employment lifecycle administration
TUPE support and consultation processes
Restructuring and organisational change support
Coaching managers through complex people issues
Risk identification and mitigation in people matters
Learning & Development Skills
Learning needs analysis (TNA)
Leadership development
Learning programme design
Training delivery and facilitation
Coaching and mentoring
E-learning creation
Articulate Rise 360 content development
Learning catalogue design and management
Apprenticeship levy administration
Individual Development Plan (IDP) development
Learning evaluation and impact measurement
Onboarding and induction programme design
People Partnering Skills
Business partnering
Influencing and challenging stakeholders
Building management capability
Employee engagement initiatives
Culture and wellbeing programmes
Organisational development
Workforce planning
Data-driven decision making
Change management support
Strategic people planning
Leadership & Management Skills
Team leadership (18-person team at Capita)
Coaching and development conversations
Monthly 1:1 management
KPI and SLA management
Workforce scheduling and resource planning
Performance coaching
Escalation management
Service improvement
Relationship building
Cross-functional collaboration
Systems & Technology
Microsoft Office Suite (advanced)
Excel reporting and analysis
SharePoint administration and content management
Canva
Adobe Photoshop
HR systems administration
Digital Apprenticeship Service (DAS)
Learning Management Systems (LMS)
Articulate Rise 360
Data reporting and dashboard creation
Profile Photo
