Anonymous

Skills

Structured Onboarding Programmes
• Healthcare Learning
• Learning and Development
• Systems Training
• Process Training
• Operational Enablement
• Facilitation
• Coaching
• Training Coordination
• Stakeholder Management
• Subject Matter Expert Collaboration
• Knowledge Gap Analysis
• Learner Progress Tracking
• Competency Assessment
• Assessment Design
• Learning Outcomes
• Learning Pathways
• Workshop Delivery
• Case Based Learning
• Scenario Based Learning
• Continuous Improvement
• Refresher Training
• Regulated Learning
• Compliance Training
• Documentation Accuracy
• SOP Training
• Governance Awareness
• Escalation Process Training
• Instructional Design
• Curriculum Management
• Blended Learning
• Face to Face Training
• Virtual Training
• eLearning Development
• LMS Delivery
• Learning Analytics
• Programme Evaluation
• Articulate Storyline
• Articulate Rise
• Moodle Administration
• SCORM
• Healthcare Revenue Cycle Management
• Medical Coding Education
• Healthcare Claims Learning
• Microsoft Teams

About

APARAJITA SUDARSHAN
07864922797 | aparajita.sudarshan05@gmail.com | Salford, M50 3AQ

Dear Hiring Team,
I am applying for the Learning and Development Lead - Clinic role at Montu UK. The role closely matches the work I have done throughout my L&D career: building structured onboarding, translating complex regulated processes into practical learning, training experienced professionals, tracking readiness and improving learning through feedback and performance data. Across 18 years in learning and development, I have worked in healthcare education, insurance, financial services and professional learning, supporting more than 15,000 learners globally.
At National General Insurance, I designed and delivered onboarding for more than 500 employees annually in a regulated environment. The learning combined process training, systems enablement, coaching and reinforcement, contributing to a 25% improvement in productivity and a 15% increase in customer satisfaction. I also used quality findings and learner needs to identify gaps, update training and provide targeted support. That experience is directly relevant to Montu's requirement for consistent onboarding, progress tracking, knowledge gap identification and readiness to work independently.

My healthcare experience is in healthcare learning, revenue cycle management, claims and medical coding rather than clinical prescribing practice. I would not present myself as a clinician. What I bring is the learning expertise to work alongside clinical leaders and subject matter experts, understand their standards and translate clinical systems, patient pathways, eligibility, prescribing processes and formulary information into clear training without crossing into clinical decision making. I have created healthcare learning using case based scenarios, structured assessments and simplified explanations for complex workflows, including content relevant to physicians, revenue cycle teams and coding audiences.

I also bring strong instructional design and learning technology capability. I use Articulate Storyline, Articulate Rise, Moodle, SCORM, Microsoft Teams and learning analytics, and have created approximately 40 to 45 Storyline and Rise modules across my wider portfolio. At Talal Abu Ghazaleh Training Group, I supported learning across five centres and more than 1,500 trainees, improving learning effectiveness by 50% and learner satisfaction by 55%.

Selected work relevant to this application:
Generative AI in Healthcare Claims, Approvals, Denials and Appeals
Articulate Rise Module 1 prototype demonstrating healthcare workflow learning, documentation risks, prior authorisation and scenario based learning.
https://share.articulate.com/5cCQi_jleKWhxAjkuGbE5#/
How to Become a Medical Coder with Real Life Case Studies
Coursera course developed and instructed using practical clinical case studies. The link below is the promotional video.

https://drive.google.com/file/d/1ryiqywqvSdXZHHdp9au0coGQkZJnrKfq/view
Montu's need is not simply for someone who can deliver training, but for someone who can build a scalable onboarding framework, make complex information usable and help professionals become confident and operationally ready. That is the contribution I would bring to the clinic learning function.

Best Regards,
Aparajita Sudarshan
+447864922797
aparajita.sudarshan05@gmail.com