Anonymous

Skills

Languages: Fluent Spanish (C2 DELE Diploma)
Certifications: Customer Success Fundamentals (SIA), 120-hour TEFL
Other Skills: Microsoft Excel, Word, Outlook & Teams; Data Entry & Record Management; CRM & Digital Systems

About

I am a highly organised professional with experience coordinating appointments and training, managing client enquiries and supporting a wide range of stakeholders. In my Customer Success role, I independently introduced a bespoke template service and generated the highest associated revenue within the team at that time, by configuring letter and consultation templates for clients. During my recent education roles, I helped develop and deliver tailored learning programmes that improved assessment performance among both children and adult learners. I am confident in handling sensitive information, using digital systems and working across departments. I also bring strong initiative and the ability to manage competing priorities effectively.