Skills
HR Service Delivery & Shared Services | Operating Model & Process Optimisation | Case Management & Employee Relations | HR Technology (Workday, ServiceNow, HR Acuity, Ivanti, Oracle, Salesforce) | Automation & AI Enablement | Global Transitions & Change (incl. TUPE/M&A) | Vendor Governance & BPO | Stakeholder & Works Council Partnership | Employee Relations | People Leadership & Capability Building | Customer Experience, SLAs & Continuous Improvement
About
Commercially focused HR Operations Director with 20+ years’ experience leading end‑to‑end HR service delivery and transformation across Technology, Supply Chain, Manufacturing, Outsourcing and Financial Services. Proven track record simplifying complex, fragmented HR landscapes into efficient, digitally enabled operating models; building and scaling tiered services across multi‑country environments; and deploying automation and AI workflows that materially improve cycle time, cost and employee experience. Combines strategic leadership with hands‑on operational rigour across shared services, Employee Relations, case management, vendor governance and HR technology enablement.
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