Senior L&D Manager

Permanent | Hybrid Working (Tuesdays, Wednesdays and Thursdays in-office days from Marylebone)

Overview

At Pandora, we Dream, Dare, Care and Deliver. We are looking for a People Development Manager who embodies these values and brings a future-forward approach to people development. This role is pivotal in shaping the next generation of retail leadership capability, driving innovative learning strategies that empower our people to thrive and deliver exceptional customer experiences.

You will design and execute impactful programmes to drive office and retail team development, supporting strong succession pipelines, and embedding learning into transformation roadmaps. Acting as a trusted advisor, you will champion a culture of continuous growth, inclusion, and engagement, ensuring our people have the skills and confidence to succeed in a fast-paced, evolving retail environment.

Key Responsibilities

Learning & Development Strategy

Design and implement a localised L&D strategy aligned with business priorities and global frameworks
Develop and deliver blended learning solutions (digital, in-person, coaching, workshops) that drive behavioural change
Lead leadership development programmes from onboarding to senior leadership
Champion innovative learning methods (e.g. microlearning, gamification, digital platforms)
Evaluate learning impact using data and feedback to continuously improve interventions

Talent & Capability Development

Own the talent and capability agenda for the UK & Ireland, identifying skills gaps and development needs
With HRBP’s facilitate talent reviews, succession planning, and career development conversations for top talent and critical roles
Support internal mobility and career pathing through clear development frameworks
Collaborate with global Talent and L&D teams to localise and implement global programmes

Retail Capability Development

Lead the design and execution of a comprehensive retail capability strategy, aligned with business goals and customer experience standards
Partner closely with Retail Operations and Store Managers to identify frontline skill gaps and deliver targeted development solutions
Develop and implement career pathways for retail employees, from Sales Assistants to Store Managers and regional managers, fostering internal mobility and leadership readiness
Create and scale practical, role-specific learning interventions (e.g., customer experience training, product knowledge, sales coaching, and people management)
Embed a culture of continuous learning in stores through bite-sized learning, peer coaching, and digital learning platforms
Support the rollout and localisation of global retail learning programmes, ensuring relevance and impact in the UK & Ireland context

Office Capability Development

Build functional and leadership capability across office teams through tailored development programmes, team interventions, and coaching
Partner with department heads to identify development needs and deliver solutions that drive collaboration, innovation, and high performance
Support onboarding, career development, and leadership growth for office-based employees

Strategic HR Partnership

Act as a trusted advisor to senior leaders on talent, capability, and leadership development
Support organisational change through capability building and change readiness programmes
Ensure all initiatives are inclusive, accessible, and aligned with DE&I strategy

Data & Insights

Use people data and learning analytics to identify trends, measure impact, and inform strategy
Present insights and recommendations to senior stakeholders to drive decision-making

Team Leadership & Vendor Management

Lead and develop one direct report, fostering a high-performance and growth-oriented culture.
Manage external learning partners and vendors to ensure quality and alignment with brand values.

Talent Development & Workforce Planning

Design and implement skills-based talent models and workforce planning strategies to future-proof the organisation.
Partner with divisional leadership and HRBPs to identify high-potential talent and support succession planning
Deliver targeted development programmes aligned with Pandora’s global framework and local priorities within UKI Corporate and Retail

Learning Experience Innovation

Create personalised, mobile-first learning experiences, leveraging microlearning and digital platforms to engage diverse generations
Use diverse digital tools to develop learning solutions
Champion LX innovation, ensuring learning solutions are modern, accessible, and impactful.

Digital Adoption & Enablement

Build and manage a learning ecosystem, including tools, systems, and vendor partnerships that drive efficiency and scalability.
Promote digital adoption across all learning initiatives, embedding technology into everyday development practices.

Change Management & Transformation

Embed learning into transformation roadmaps, ensuring capability building is integral to organisational change.
Act as a change leader, driving smooth adoption of new processes and tools across the business.

Learning Data & Analytics

Develop a comprehensive analytics framework to measure learning effectiveness, skills acquisition, and business impact.
Use insights to continuously refine strategies and demonstrate ROI.

Leadership & Culture

Role-model Pandora values—Dream, Dare, Care, Deliver in all interactions and decisions.
Inspire leaders to embrace a growth mindset and lead with integrity and empathy.
Foster an inclusive, high-engagement culture that supports diversity and belonging.

About You

You will bring a proven track record of successfully designing and executing innovative learning and talent strategies—this is not a learning-on-the-job role.

Significant experience in learning & development and talent management at a leadership level.

Proven success in designing and delivering impactful learning and leadership programmes.
Strong understanding of both retail and corporate environments.
Excellent facilitation, coaching, and stakeholder engagement skills.
Strategic thinker with hands-on delivery capability.
Experience with using digital tools to develop training solutions.
Experience with talent frameworks, succession planning, and organisational change.
Strong analytical skills and ability to use data to inform decisions.
Passionate about inclusion, innovation, and continuous improvement.
Experience in a fast paced Retail or customer facing environment is preferred.

Why work with us?

Our people are an integral part of our success. Our commitment to unforgettable career progression is just the start. We offer a competitive rewards package that is second to none.

Our generous benefits package includes:

Career Development & Growth: Be at the forefront of an inspiring journey with tailored development plans, mentorship, and regular reviews to ensure you’re on track to achieving your goals.
Competitive Salary & Regular Reviews: We make sure your efforts are rewarded fairly, with regular opportunities to review your progress and success.
Generous Bonus Scheme: Your hard work doesn’t go unnoticed, with opportunities to earn performance-related bonuses.
Hybrid Working Flexibility: Strike the perfect balance between collaboration and focus, with three office days and two work-from-home days Tuesday to Thursday.
Early Finish Fridays: Start your weekends early by finishing work at 3 PM every Friday.
Private Healthcare: Your wellbeing is our priority, with access to private healthcare that keeps you covered.
Employee Discounts & Perks: Enjoy a generous employee discount on Pandora products and exclusive access to discounted brands, cinema tickets, gym memberships, holidays, and more.
Annual Leave & Flexibility: 25 days annual leave plus bank holidays, with the option to buy or sell leave, and your birthday off to celebrate YOU!
Wellness Hub & Support: Access to wellness resources and a dedicated Employee Assistance Programme offering free, confidential support 24/7 on all things health and wellbeing, financial advice, legal aid and lots more.
Recognition & Celebrations: Your achievements are our success. With a recognition programme and regular celebrations, we ensure every success is shared and appreciated.
Choice of Lunch: Enjoy a lunch of your choice, delivered right to you whenever you're in the office!

At Pandora, we believe in creating not just a job, but a journey of fulfilment, growth, and success. If you’re ready to take the next step in crafting your incredible career, please click apply to submit your application and let’s build something extraordinary together.

Please understand that due to the large number of applications, we regret that only online applications can be considered.

Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status and age.

*If you require reasonable adjustments in place during your interview(s), please make us aware as soon as possible*

About Pandora

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.

Pandora

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