Agency :

Prose On Pixels

Job Description :

The Training Manager & Customer Care is a key driver of Vermeer adoption and user satisfaction across the organization. This hands-on role combines training program design and delivery with frontline user support, ensuring that teams across multiple geographies are equipped, confident, and enthusiastic about leveraging Vermeer's AI capabilities in their daily workflows.

KEY RESPONSIBILITIES

Training Design & Delivery

Designs andproducescomprehensivetraining decks andmaterialstailoredtovariousaudiences andskilllevels(beginners, powerusers, leadership)
Coordinatesandschedulestraining sessions for POPteamsand keyentitiesacrossFrance, US, and UK
Facilitatesengaging, interactive training sessions —bothin-personandremotely
Continuouslyupdates training content toreflectnewfeatures,productupdates, andevolvinguse cases

Field Engagement & Adoption

Goesintothefieldtoworkdirectlywithteamsand businessunits,understandingtheirspecificneedsand challenges
Provideshands-on, livedemonstrationsof Vermeer use cases in real-world scenarios
Buildstraction andenthusiasmbyshowcasingtheconcretevalue and impact of the platform
Identifiesandnurturesinternalchampions andearlyadopterstoaccelerateorganicadoption
Collectsfieldfeedback and insights toinformproductand marketingteams

Customer Care & User Support

Serves as theprimarypoint of contact for keyusers,providingtimelyand effective support
Troubleshootsuser issues,answersquestions, and guidesusersthroughplatformfunctionalities
Handlesadministrativerequestsrelatedto useraccounts,accessmanagement, and platform configuration
Tracks and documentsrecurringissues and userrequeststoidentifyimprovementopportunities
Escalatestechnicalissues to theappropriateteamsandensuresproperfollow-up

Support Team Management

Trains andonboardsthe India-basedsupportteam,ensuringtheyarefullyequippedtohandlefirst-leveluserrequests
Definessupportprocesses, guidelines, andescalationprocedures
Monitors supportqualityandconsistency,providingongoingcoaching and feedback
Ensuresseamlesscoordinationbetweenthe India supportteamand the central Vermeerteam

RequiredSkills& Qualifications

6+yearsexperience
Provenexperiencein training,enablement,customersuccess, or arelatedrole,preferablyin a tech/SaaS/AIenvironment
Excellentpresentationand facilitationskills,withtheabilityto engage andenergizediverse audiences
Stronginterpersonalskillsand agenuinepassion forhelpingotherssucceed
Abilityto translatecomplextechnicalconceptsintopractical,easy-to-understandguidance
Highlyorganizedwithstrongprojectmanagementskills
Experiencemanagingorcoordinatingoffshore/remotesupportteamsisa plus
English-native;Frenchisastrongplus

#LI-AC1

Contract Type :

Temporary

Here at Havas across the group we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual’s ability to perform their job.

Prose on Pixels

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