Agency :
Prose On Pixels
Job Description :
The Training Manager & Customer Care is a key driver of Vermeer adoption and user satisfaction across the organization. This hands-on role combines training program design and delivery with frontline user support, ensuring that teams across multiple geographies are equipped, confident, and enthusiastic about leveraging Vermeer's AI capabilities in their daily workflows.
Training Design & Delivery
- Designs andproducescomprehensivetraining decks andmaterialstailoredtovariousaudiences andskilllevels(beginners, powerusers, leadership)
- Coordinatesandschedulestraining sessions for POPteamsand keyentitiesacrossFrance, US, and UK
- Facilitatesengaging, interactive training sessions —bothin-personandremotely
- Continuouslyupdates training content toreflectnewfeatures,productupdates, andevolvinguse cases
Field Engagement & Adoption
- Goesintothefieldtoworkdirectlywithteamsand businessunits,understandingtheirspecificneedsand challenges
- Provideshands-on, livedemonstrationsof Vermeer use cases in real-world scenarios
- Buildstraction andenthusiasmbyshowcasingtheconcretevalue and impact of the platform
- Identifiesandnurturesinternalchampions andearlyadopterstoaccelerateorganicadoption
- Collectsfieldfeedback and insights toinformproductand marketingteams
Customer Care & User Support
- Serves as theprimarypoint of contact for keyusers,providingtimelyand effective support
- Troubleshootsuser issues,answersquestions, and guidesusersthroughplatformfunctionalities
- Handlesadministrativerequestsrelatedto useraccounts,accessmanagement, and platform configuration
- Tracks and documentsrecurringissues and userrequeststoidentifyimprovementopportunities
- Escalatestechnicalissues to theappropriateteamsandensuresproperfollow-up
- Trains andonboardsthe India-basedsupportteam,ensuringtheyarefullyequippedtohandlefirst-leveluserrequests
- Definessupportprocesses, guidelines, andescalationprocedures
- Monitors supportqualityandconsistency,providingongoingcoaching and feedback
- Ensuresseamlesscoordinationbetweenthe India supportteamand the central Vermeerteam
RequiredSkills& Qualifications
- 6+yearsexperience
- Provenexperiencein training,enablement,customersuccess, or arelatedrole,preferablyin a tech/SaaS/AIenvironment
- Excellentpresentationand facilitationskills,withtheabilityto engage andenergizediverse audiences
- Stronginterpersonalskillsand agenuinepassion forhelpingotherssucceed
- Abilityto translatecomplextechnicalconceptsintopractical,easy-to-understandguidance
- Highlyorganizedwithstrongprojectmanagementskills
- Experiencemanagingorcoordinatingoffshore/remotesupportteamsisa plus
- English-native;Frenchisastrongplus
#LI-AC1
Contract Type :
Temporary
Here at Havas across the group we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual’s ability to perform their job.
