Our ClientWe’re delighted to be supporting our client, a fast paced, customer focused contact centre, as they look to recruit a Learning & Development Manager to lead, design, and deliver high impact learning initiatives across the business.This is a hands-on role ideal for someone who enjoys shaping L\&D strategy while also delivering engaging training sessions for employees and leaders. The successful candidate will bring a blend of strategic thinking, exceptional facilitation skills, and a passion for developing people at all levels.The roleThe Learning & Development Manager will:• Develop and own the organisation’s Learning & Development strategy• Conduct training needs analyses across teams and roles• Design blended learning solutions including workshops, coaching, virtual sessions, and e learning• Build learning frameworks for onboarding, leadership, performance and capability development• Personally deliver high-quality, engaging training and leadership programmes• Tailor content and delivery style to suit a variety of audiences and learning needs• Coach managers to apply learning effectively in the workplace• Oversee L\&D programmes from concept through delivery, measurement, and evaluation• Use data, feedback, and performance metrics to continuously improve learning• Manage learning budgets and external training suppliers• Partner with HR and senior leaders on talent development and succession planning• Promote a strong learning culture across the organisation• Support the delivery of business communications linked to Quality Service insightsWho we are looking for• Strong presentation, communication, and group facilitation skills• Excellent stakeholder and relationship management capability• Confident, credible, and engaging in front of groups• Practical, commercial mindset with a focus on business outcomes• Genuine passion for developing people and capability• Highly organised and able to manage multiple projects• Collaborative and approachable style• Proven experience in a Learning & Development Manager (or similar) role• Demonstrated experience delivering training, not just designing it• Experience creating learning programmes for both individual contributors and leadersDesirable• Experience using Learning Management Systems (LMS)• Coaching or facilitation certifications• Experience in change management or organisational developmentBenefitsThis role offers the chance to take ownership of the full L&D agenda and make a real impact on how learning influences performance, culture, and growth. It’s an excellent opportunity for a skilled facilitator who enjoys both strategy and hands-on delivery. For further info please get in touch with Shona - /
