14 month contract HR Operations Manager
Working for an industry leader based in Berkshire
Hybrid working
Role Overview
The HR Operations Manager leads, develops, and continuously evolves the HR Operations Delivery Team to ensure high-quality, efficient, and compliant HR services. The role is responsible for delivering customer-focused HR operations in line with legal, statutory, and service level requirements, while driving continuous improvement, automation, and operational excellence.
Key Responsibilities
Service Delivery & Operations
Lead and manage end-to-end HR operational service delivery in line with SLAs and customer requirements
Ensure all services comply with legal, regulatory, and compliance standards
Act as escalation point for complex or unresolved HR operational issues
Monitor, control, and continuously improve HR operational processes
Ensure accurate and timely delivery of all administrative HR activities Leadership & Team Management
Lead a cross-site HR Operations Delivery Team
Allocate resources effectively to meet service demands
Manage team capacity and capability to ensure sustainable service delivery
Drive a strong customer-oriented and performance-focused culture
Ensure clear communication of procedures, guidelines, and expectations Process Design & Continuous Improvement
Design and own processes for assigned specialist HR topics, including quality gates and controls
Drive lean administration, process optimization, and automation initiatives
Implement Shared Services projects and ensure quality and compliance
Continuously improve performance, processes, and stakeholder relationships in line with Hof HR standards
Stakeholder Management & Communication
Serve as a key representative of HR Operations internally and externally
Maintain effective communication with employees, line managers, HR Business Partners, and other stakeholders
Act as central point of contact for specialist HR service topics
Performance Management & Reporting
Define, track, and evaluate performance using KPIs and operational metrics
Manage, complete, and publish regular HR Operations reporting
Present service performance and improvement initiatives to relevant stakeholders
Skills & Experience
Several years’ experience in HR or a related field
(HR Manager or Senior HR Advisor experience preferred)
Strong HR operations and shared services experience
Proven ability to lead and develop operational teams
Strong process improvement and stakeholder management skills
Payroll knowledge essential
Experience delivering HR projects successfully
CIPD Level 5