The role of Workforce Planning Manager (DC / Logistics) is accountable for defining and delivering the warehouse labour strategy, ensuring the right mix of permanent and agency resource to meet demand efficiently, compliantly, and sustainably. The role leads labour planning, agency workforce management, supplier governance, and cost control across all shifts, with authority to challenge decisions that do not align with forecast demand, cost efficiency, or governance standards.
Quest Search & Selection are partnering with a leading international branded & own label fashion, lifestyle & entertainment brand. This business compromise of a multi-channel offer, which is available in-store, via 3 parties and online.
The roles and responsibilities of this Workforce Planning Manager (DC / Logistics)role:
- Own and continuously optimise the warehouse labor model to align with demand and operational efficiency.
- Develop accurate labour forecasts based on volume, seasonality, and business trends.
- Make commercially sound headcount decisions to balance cost and service levels.
- Reduce reliance on agency labour through structured, long-term workforce planning.
- Drive agency performance through clear expectations, KPIs, and regular reviews.
- Improve cost visibility and ensure full transparency across labour spend.
- Partner closely with Operations and Finance to align on budgets and performance targets.
- Lead forward planning for peak and seasonal periods to ensure readiness.
- Ensure all suppliers align with company standards, policies, and expectations.
- Monitor compliance, conduct, and performance across all agency partners.
To be successful in this Workforce Planning Manager (DC / Logistics) role:
- Ideally has experience in labour planning or resource management
- Must have experience within high-volume warehouse or logistics environments
- Demonstrates an operational background in recruitment, resourcing, or workforce planning, with experience in a management or leadership capacity, leading strategy alongside stakeholders
- Proven ability to manage large-scale agency labour in fast-paced operations, particularly within a temporary/agency-led workforce model
- Experience working with employment agencies, either from an in-house or agency perspective (both considered)
- Highly analytical, with advanced Excel and strong data skills
- Commercially astute, with sound judgement around cost, risk, and operational impact
- Top-line understanding of working with HR on ER (Employee Relations) matters relating to agency workforce to desirable but not essential
- Confident communicator, able to influence senior stakeholders and external suppliers
- Strong track record of holding suppliers accountable to KPIs and governance standards
Benefits of this Workforce Planning Manager (DC / Logistics) role:
- Head officed based (5 days in office)
- Subsidised café
- Free Parking
- Discount across all group
- Contributory pension
- Business LTIP goals
- Subsidised gym membership
This is a great opportunity for someone to move their career to join a well renowned retailer with a global presence. If you feel like you have the qualifications for this position, please apply with your updated CV today quoting the reference no. JO-
We request that candidates send their CV as a Microsoft Word document where possible.
Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.
