Join a large, well-established UK business that truly values its people. We’re proud of our strong culture of care — for our customers, and for the teams who make our success possible.
We’re looking for a committed and proactive HR Case Manager to join our growing HR function on a permanent basis. This role offers the opportunity to work autonomously, partner closely with managers, and make a tangible impact on how we support our colleagues.
Purpose of the Role
-
Manage long-term absence processes and Right to Work in the UK checks.
-
Provide expert HR advice and guidance to managers at all levels.
-
Support and guide on complex employee relations matters — including misconduct, capability, grievances, investigations, and appeals.
-
Review investigation reports and correspondence, ensuring quality, compliance, and consistency.
-
Balance legal requirements with commercial realities, delivering fair, evidence-based outcomes.
Key Responsibilities
-
Manage a diverse portfolio of HR cases, prioritising effectively to meet deadlines.
-
Partner with managers through all stages of complex employee relations cases.
-
Provide coaching and support to develop people management capability at all levels.
-
Ensure HR policies and procedures are understood and applied correctly across the business.
-
Draft and review formal documentation relating to case management, hearings, and appeals.
-
Maintain accurate case records and ensure SLA compliance.
-
Collaborate effectively with colleagues across the wider HR team to ensure consistency of approach.
-
Contribute to a culture of continuous improvement and positive performance outcomes.
Success Measures
-
Timely, accurate case management and diary planning.
-
Compliance with policy, legislation, and internal processes.
-
Sound risk assessment and well-supported management decisions.
-
Proactive and solution-focused HR support leading to successful case outcomes.
About You
-
Demonstrable experience managing complex HR cases.
-
Strong, up-to-date working knowledge of UK employment law.
-
Skilled at building trust and influence across all levels of the business.
-
Able to balance empathy with commercial pragmatism.
-
Excellent communication, analytical, and problem-solving skills.
-
CIPD Level 7 qualification (or equivalent experience) preferred.
-
Comfortable working in an agile, fast-paced environment, taking ownership and initiative.
-
Strong coaching mindset with a passion for developing others.
This is a fantastic opportunity to join a respected organisation where your expertise will shape how we support our people and leaders every day
