If you’re a strong people manager and enjoy bringing innovative ideas to the table, then this could be the position you have been waiting for!
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£28,883 per annum
The Department Manager will manage a team of Team Managers ensuring they meet company objectives as detailed in the directional document by using effective management tools as well as coach & develop your direct reports, regularly reviewing performance to identify development areas, managing where appropriate.
About the Role:
- Working within the <INSERT DEPARTMENT> department, you will be responsible for the day to day running of the function effectively leading, managing and inspiring the Team Managers.
- Lead, motivate and develop the departments Team Managers to ensure they are leading exceptional customer service appropriately.
- Complete reviews in line with the agreed format to drive improvement or manage consistent poor performance.
- Set objectives and provide constructive feedback as well as coaching the managers to achieve standards inline with company values.
- Build strong relationships to enable a positive working environment.
About You:
- Have Management experience in a customer service/call centre environment with proven people management skills in directing and influencing a team of Managers.
- Able to demonstrate and recognise exceptional customer service.
- Be a highly motivated individual who is able to demonstrate resilience when working under pressure, displaying a calm and rational approach to the task in hand.
- Have the ability to make independent decisions.
What’s Next
Press the apply button now to start your application. Once you have applied for the job, we will initially consider your skills and experience based on your CV and application. If you match our criteria we will be in touch to arrange a telephone interview to find out more about your job history and more about you as a person.
All successful applicants will be subject to criminal & credit checks in line with our Reference Policy. In order to apply for this position you must not have had an unsuccessful application for a similar role in 6 months.
Victoria’s Secret UK & IRE is a joint venture between Victoria’s Secret & Co. and Next plc group uniting two global retail leaders to deliver iconic lingerie, seamless service, and standout brand storytelling across our stores and digital platforms.
We’re home to the world’s most-loved lingerie, iconic sleepwear, athleisure, swim, and award-winning fragrances. But it’s our people who make the magic. Our teams create unforgettable customer moments while shaping an inclusive and supportive workplace where individuality is celebrated.
We believe in potential as much as experience. If you’re passionate about the brand, aligned with our values, and excited to grow – even if you don’t tick every box – we’d still love to hear from you.
So, apply today and help to shape the future of one of the world’s most iconic brands, where every colleague is empowered to feel confident, valued, and unapologetically themselves.
Being part of our iconic world isn’t the only thing we have on offer, you’ll also have access to:
- Set flexible working schedules to suit both the business and your lifestyle
- 25% off a wide selection of styles at Victoria's Secret, Next, Gap in-store
- Exclusive offers from over 3,500 retailers through Reward Gateway
- Incentives and competitions with amazing prizes that run all year round
- Access to free financial, health, and wellbeing services, including 24/7 digital GP
- Learning and development opportunities, as well as on-the-job training
- Core benefits such as pension contributions and life assurance
Conditions apply to all benefits. These benefits are discretionary and subject to change.
We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email UKHR@victoriassecret.co.uk(please include 'Workplace Adjustments' in the subject line)
