As Senior Partner Operations Manager, you will ensure the seamless, high quality delivery of major partner programmes across global 50 Best events. Your impact will ensure partner visibility, contractual fulfilment and brand integrity. The role is accountable for delivering premium partner activations that strengthen partner satisfaction, enhance the reputation and commercial value of the 50 Best portfolio, and drive operational excellence and continuous improvement across event operations.
Your impact will contribute directly to the success of our events – uniting the food and drink industry, creating meaningful connections, and ensuring our events continue to grow and thrive by strengthening the hospitality industry.
What You’ll Be Doing- Leading end-to-end operational delivery for major or strategic partners, ensuring all contractual rights and KPIs are met to exceptional standards across installations, product integration and brand visibility
- Interpreting complex partner agreements and translating them into detailed operational project plans; acting as a senior bridge between the Commercial and Operations teams
- Implementing efficient processes, tools, and reporting to track progress and deliver consistent sponsor experiences
- Leading discussions with agencies and suppliers to secure resources and aligning internal teams, suppliers and strategic partners around delivery expectations
- Account managing and responsible for regular communications with partners, including contributing to post-event partner reports
- Overseeing partner-related budgets to support high quality delivery
- Delivering partner activity at global events, resolving operational challenges and making decisions under time pressure
- Lead, manage and support the development of the Partner Operations Coordinator
What You’ll Need- Proven experience in event operations, logistics and sponsorship delivery within live events or hospitality environments
- Familiarity with managing premium brand activations across global events and/or account management within the hospitality industry is highly beneficial
- Previous people manager experience with the ability to mentor and support the development of a direct report
- Excellent organisational and project management capabilities, with attention to detail and the ability to work to competing deadlines
- Strong ability to adapt to fast-changing environments and problem-solve in real time
- Fantastic communication and relationship building skills
- Confidence liaising with and influencing internal teams, external suppliers and senior partners
- A collaborative approach with a focus on continuous improvement
- Willingness to travel to international events and flexibility in working hours
Benefits & Initiatives- Generous annual leave –25 days plus standard England and Wales bank holidays for full-time employees
- Long service holiday reward – Receive an extra day's annual leave for each year of service after six years, up to a maximum of 30 days plus bank holidays for full-time colleagues
- Christmas office closure – Enjoy additional paid leave between Christmas Day and New Year's Day to cover discretionary office closure days
- Holiday purchase scheme – Buy up to three additional days' annual leave each year and spread the cost over up to six months
- MeDay – Take an additional paid day off to celebrate your birthday, a cultural or religious event, or another occasion that is meaningful to you
- Volunteering day – One paid day each year to support a charity, community group or cause close to your heart
- Hybrid and agile working – Flexible ways of working to help you balance work and life commitments (role dependent)
- Enhanced pension contributions – Benefit from employer pension contributions above the statutory minimum
- Life assurance – Providing financial protection and peace of mind for you and your loved ones
- Group Income Protection – Financial support if you're unable to work due to long-term illness or injury
- Family-friendly policies – Enhanced pay entitlements to support you and your family during important life events
- Health and wellbeing support, including:
- Healthcare cash plan
- Employee Assistance Programme (EAP)
- Virtual GP service
- Health and wellbeing resources and tools
- Commitment to Equity, Diversity and Inclusion – Supported by employee-led networks, with a culture where everyone feels welcome and valued. We are proud to be a Disability Confident Committed employer
- Cycle to Work scheme – Save money and support a healthier commute
- Electric Car scheme – Access an affordable and sustainable way to drive an electric vehicle
