Senior HR Operations Specialist London / Hybrid | Insurance Brokerage | Reports into the HR Director Our client, a growing insurance brokerage, is looking for a Senior HR Operations Specialist to run the show on people operations. It's a hands-on role for someone who can manage the details and think strategically in equal measure, in a business that takes regulation seriously. What You'll Do - Own the employee lifecycle end-to-end - onboarding, probation, reviews, promotions, exits - Keep HR systems, records and data clean, accurate and audit-ready - Report on workforce metrics for leadership - Manage several HR platforms, including the core HRIS, appraisal tool, engagement software and LMS - Keep the business compliant with UK employment law and FCA people requirements (conduct, fitness and propriety, regulatory references) - Oversee monthly payroll accuracy alongside the payroll team and an outsourced provider - Administer benefits and pensions - Drive process improvements and lead HR projects, from system rollouts to policy reviews - Line manage an HR Operations Assistant What You'll Bring - Solid HR operations experience, ideally in insurance, financial services or another regulated sector - Strong knowledge of UK employment law - Sharp attention to detail and a safe pair of hands with confidential data - Comfort with HR systems, reporting and Excel (formulas essential) - Experience with outsourced payroll providers - A pragmatic, get-it-done mindset with strong stakeholder skills - Resilience when handling sensitive people matters
