HR Services Coordinator (initially 6-month Fixed Term Contract)
Full-Time
Salary £25,425 - £29,663 (dependent on experience)
Hybrid working
Southampton
About the role
Are you passionate about delivering exceptional HR support that truly makes a difference? Do you thrive in a fast-paced, people-focused environment where your ideas and insights are valued? If so, we want to hear from you!
As part of a HR Delivery team, you'll be providing a first line response service to over 1,300 of your colleagues and People Leaders in the UK, delivering an extraordinary customer experience offering advice and guidance on a diverse range of people related queries. This could be on any part of their journey at OS, helping people navigate our Workday ERP system, supporting recruitment, queries on pay, leave, terms and conditions, benefits and allowances, policies and procedures.
Our People experience is at the forefront of our thinking and to support this we're continuously improving, whether that be by designing and implementing experience-led journeys, adding to our self-service capabilities or ensuring we're providing the most accurate support and advice. Through trend identification and analysis, you'll help us understand where we can improve upon and enhance our HR offering. You'll be able to get involved in all of this and also participate in other projects we have lined up.
You will be responsible for performing core background administrative tasks, which include
Key tasks
Own and manage inbound HR queries via Workday Help, ensuring timely, accurate, and people-focused responses
Deliver efficient HR services by administering core processes to high standards, including processing of pay related elements in Workday to ensure people are paid accurately and on time
Ensure data accuracy, by updating, editing, or amending information in Workday and our SharePoint portal
Keep an eye out for areas of continuous improvement and share findings or new ways of working with the team
Provide meaningful HR metrics and insights to address business queries, for example on absence reporting, quarterly and annual people metrics
Ensure all team administration is handled in line with correct business processes and customer need; for example, develop and enhance work instructions to support efficient business operation, provide support to other HR teams to enable excellent service delivery across the Function, including Workday Team, ER, Resourcing, and Learning & Development
What we're looking for
We are looking for an individual who brings both technical HR expertise and a passion for delivering exceptional customer service. Previous experience in an HR role is essential, and familiarity with Workday is a definite advantage. Just as important to us is finding someone who fits well with our team and culture. If you're highly organised, a strong communicator, naturally curious, and eager to grow, we'd love to hear from you. You'll be someone who can assess situations thoughtfully and take initiative to drive things forward.
We're looking for good evidence of
Proven HR experience, with a understanding of HR processes and best practices
A strong customer service mindset, with a track record of delivering high-quality support to internal stakeholders
Effective teammate and experience of working with customers to achieve a common goal
Experience using HR systems, with knowledge of Workday being a distinct advantage
Proactive approach to improving processes, with examples of streamlining or enhancing ways of working
Excellent organisational skills and attention to detail, with the ability to manage multiple priorities effectively
Clear and confident communicator, comfortable engaging across all communication channels
Tech-savvy and adaptable, with confidence using Microsoft Office tools (Word, Excel, Teams, etc.)
Comfortable working with data, with experience in producing and interpreting HR metrics (desirable)
Key details
Closing date: 23:59pm 6th September 2026
Interview location: In person at our head office in Southampton
