HR Generalist
Job Type: Interim - Six Months
Location: Cambridge
Salary: £18 - £22 per hour
REED Business Support is currently representing an established and innovative global organisation based in Cambridge that is seeking a HR Service Delivery Generalist to join its growing HR team. This opportunity suits a proactive HR professional who can manage cases independently, interpret policy with confidence, and deliver accurate outcomes in a fast-paced environment. The HR Generalist will work across multiple HR domains while supporting payroll data input across China, APAC, the UK and EMEA.
Day-to-day of the role
- Independently manage and resolve standard to moderately complex HR queries across the employee lifecycle
- Own cases from initial enquiry through to resolution, ensuring a timely, accurate and consistent service
- Interpret HR policies and determine the most appropriate resolution path, escalating where necessary
- Support payroll data input across China, APAC, the UK and EMEA
- Manage and prioritise a regional HR enquiry queue to meet service levels and maintain quality
- Identify recurring issues and contribute to process improvements and greater standardisation
- Maintain accurate documentation, knowledge articles and workflow updates to improve service delivery
- Partner with Specialists and People Partners on more complex or higher-risk employee matters
Required Skills & Qualifications
- At least 2 years’ HR experience or equivalent, with a bachelor’s degree preferred
- Ability to manage HR cases independently and apply sound judgement within defined policies
- Strong working knowledge of HR systems, case management tools and service delivery workflows
- Excellent problem-solving skills with the ability to handle multiple priorities effectively
- Proven ability to deliver consistent, high-quality outcomes in a busy environment
- Ability to speak and read Mandarin would be advantageous for the HR Generalist
Benefits
- Competitive salary
- Opportunity to work in a broad, employee-focused HR Generalist role
- Exposure to regional HR operations across multiple markets
- Ongoing involvement in process improvement and service enhancement
- Benefits package to be discussed
How to apply
To apply for this HR Generalist position, please submit your CV and a cover letter outlining your relevant experience and suitability for the role.
