Looking for an exciting opportunity
partnering with training providers and rolling out L&D service delivery
within the organisation?
Reporting to
the Head of HR Shared Service Delivery, the key objective of this role is to
lead the Learning and Development Support Team to provide comprehensive
administrative and service delivery support. This support will be aligned to
the requirements of the business, Learning and Development leaders within the
organisation as well as The People Hub HR function, most notably in the areas
of:
- Learning and Development
- HR Programmes
- Talent & Performance Management
- LMS Management
You will
provide support and services to a wide range of customers including but not
limited to L&D leaders within the organisation and the People Hub on all
aspects of delivering Sopra Steria’s training programmes.
This is a hybrid role working out of our Newcastle Office 3 days per
week, Tues - Thurs
What you will be doing:
People
Management & Team Leadership
- Lead a small L&D Support team with
line management responsibility for four direct reports.
- Identify process improvements and
efficient delivery noting the improvements made ensuring processes meet
the needs of all our customers. Additionally, design and document process
diagrams and documents.
Training
- Lead all administrative and technical
aspects of the Learning Management System, including overseeing the
uploading of content & curricula on the LMS, testing, assigning,
maintaining, and reporting on learning content.
- Work with L&D leaders to maintain
LMS inventories (course catalogue) and optimise for LMS reporting.
Reporting
- Work closely with the MI team, L&D
leaders, and the L&D team to ensure that up to date data is provided
in the required timeframes.
- Work closely with the relevant Finance
Manager(s) on data reporting in respect to costings and recharging,
including the apprentice levy.
Engagement /
Collaboration
- Coordination and project management of
community engagement initiatives.
- Develop close and effective
relationships with the Learning and Development Teams.
Other
- Provide support for additional ad hoc
tasks and projects within the People & Culture department.
- Utilising and sharing best practice and
process within the People Hub team.
What you’ll bring:
- Have a service-oriented mind-set with
proven delivery of exceptional quality customer service.
- A hands-on individual who is solutions
focused with LMS experience (preferably Cornerstone) to support in all
aspects of maintaining, troubleshooting, and improving the Company’s core
platform.
- Have experience of working in Learning
and Development with LMS/MOOC configuration.
- Have experience in analysing LMS content
to enhance meetings with L&D leaders to demonstrate content that is
readily available.
- Previous experience of working within a
Line Management role, ideally within Learning and Development.
- Good data analysis data interpretation
skills
- Be curious and driven to solve customer
and business challenges in learning and development.
- Be a self-starter with a desire for
action and operational efficiency, including automation and self-service
tools.
If you are interested in this role but
not sure if your skills and experience are exactly what we’re looking for,
please do apply, we’d love to hear from you!
Employment
Type: Full-time, Permanent
Location: Newcastle Upon Tyne – 3 days in office Tues - Thurs
Security Clearance Level: SC clearance
Internal Recruiter: Adrian
Salary: £45K - £50K depending on experience
Benefits: £5,400 car allowance, 25 days annual leave with the option to
buy additional days, private medical, life assurance, pension, and generous
flexible benefits fund
Although this role is advertised as full-time, we
believe that flexibility at work can promote work/life balance, increase your
motivation, reduce stress and improves performance and productivity. We support
different ways of working and can offer a range of flexible working
arrangements. So, if you’re interested and need to work flexibly, we encourage
you to apply and talk to us about what might be possible.
Loved reading about this job and want
to know more about us?
We are a purpose driven digital transformation provider, creating
innovative digital solutions to help clients drive their digital transformation
projects and secure tangible and sustainable benefits. We harness the power of
innovation to drive positive change in both business and society, delivering
sustainable growth and services which make life better, from effective
frontline citizen services, to digitising financial services, utilities, and
delivering smarter roads.
We place people at the heart of everything we do and are committed to
working with our customers, partners and suppliers to shape a better world and
add real and lasting social value to the communities in which we work.
Together we are building a better future by delivering real and lasting
value.
We are just at the start of what we can achieve together. Come and join
us!
