Colleague Experience Administrator (Human Resources) - Swindon
Location: Swindon, SN1 (2-3 days on site in the office - Wednesday is a mandatory day onsite)
Salary: £16.62 per hour
Full Time – Monday to Friday – 36 hours
Contract: 12 Weeks – possibly beyond
Purpose
Provide administrative and transactional HR support across the entire employee lifecycle, including Learning & Development, HR Administration, and Resourcing. Ensure accurate data processing and timely responses to queries in line with policy and legislation.
Key Responsibilities and Accountabilities
HR & Organisational Development Support
Develop a wide understanding of the HR & OD function and the end-to-end colleague journey, including:
- Policies
- Terms and conditions
- Practices and procedures
HR Administration
Deliver accurate and timely HR administration across all colleague lifecycle processes.
Ensure all query responses and processing meet:
- Legislation requirements
- Policy and procedure standards
- SLA requirements
Process, maintain, and store data and records, ensuring:
- Data integrity
- GDPR compliance
Learning & Development
- Support Learning & Development activities.
Recruitment & Onboarding
- Assist with recruitment and onboarding administration.
Query Management & Escalation
- Triage and risk assess queries, signposting and escalating where required.
- Be confident in giving accurate and timely responses on a range of HR queries.
- Work within established policies and procedures.
- Escalate complex issues to the Colleague Experience Lead.
Continuous Improvement
Contribute to continuous improvement initiatives within HR processes, including:
- Developing FAQs across all areas
- Supporting consistency of advice
Feed ideas, observations, and suggestions for improvements when they become apparent.
Collaboration & Teamwork
- Work with other areas across the HR & OD function and the wider Council to deliver organisational objectives.
- Share expertise and skills with others in the team.
Supplementary Accountabilities
- Support with any ad hoc projects as required by the business.
Professional Relationships
The role will work closely with:
- HR colleagues
- Colleagues and managers across the organisation
Decision Making & Working Style
- Be confident in providing accurate and timely responses to HR queries.
- Work within established policies and procedures.
- Escalate complex matters appropriately to the Colleague Experience Lead.
- Manage a varied workload effectively.
- Demonstrate the ability to prioritise tasks and meet regular deadlines.
Recruitment is done in line with safe recruitment practices 4Recruitment Services is an equal opportunities employer.
