Dealer Training Specialist
- Location: Field-based across the central belt
- Job Type: Full-time
Join our dynamic team at a leading automobile company, where we are committed to delivering exceptional customer experiences and maintaining high customer satisfaction indices. We are seeking a Dealer Training Specialist to enhance sales performance across our dealer network in the UK. This role is crucial for ensuring that our sales teams are well-equipped and trained to meet and exceed performance expectations.
Day-to-day of the role:
- Design and deliver comprehensive training programs for new starters and existing sales teams across the dealership network.
- Conduct on-site induction training for newly appointed dealerships and provide ongoing support.
- Deliver both face-to-face and virtual classroom training as part of the sales accreditation pathway.
- Engage in the creation and delivery of training content for new product launches and ongoing sales strategies.
- Provide intensive on-site training focused on the sales process, customer experience, and mystery shop performance.
- Develop and deliver bespoke training sessions to meet evolving business objectives and support underperforming or new focus retailers.
- Collaborate closely with the Retailer Training Manager and Regional Sales Managers to identify training needs and develop effective training interventions.
- Participate in special projects and training initiatives as required to support the business goals.
Required Skills & Qualifications:
- Proven experience in sales training within the automotive industry, either OEM or retail side.
- Strong understanding of automotive retail operations, including sales processes and customer satisfaction metrics.
- Excellent communication and presentation skills, capable of engaging with diverse learning styles.
- Ability to travel extensively across the UK, with approximately 3-4 days per week on the road.
- Comfortable working both independently and as part of a wider training and field team.
- Proficiency in using digital learning platforms and content creation tools such as LMS, Articulate, and MS Office.
- A full UK driving license is essential.
Benefits:
- Opportunity to work in a dynamic, fast-paced environment.
- Extensive travel and engagement with diverse teams across the UK.
- Access to the latest training technologies and methodologies.
- Support for professional development and growth within the company.
To apply for the Dealer Training Specialist position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.
