Are you an experienced HR Operations professional with a proven track record of managing and developing an HR team, improving processes, making better use of technology and delivering an excellent employee experience?
We are recruiting an HR Operations Manager for a well established, purpose driven national charity.
This is an opportunity to take ownership of HR operations, lead and develop a small team and help shape a more efficient, responsive and technology enabled HR service.
The Role
Reporting to the Head of People, you will oversee HR operations across the full employee lifecycle, ensuring processes, systems and people data are accurate, efficient and consistently delivered to a high standard.
You will directly manage and develop an HR Adviser and HR Administrator, providing clear leadership, setting priorities, supporting their development and ensuring the team delivers a high quality, responsive service. You will also play a key role in driving continuous improvement across the function.
Key responsibilities include:
- Overseeing the employee lifecycle, including recruitment, onboarding, contractual changes, payroll information and offboarding.
- Managing, coaching and developing the HR Adviser and HR Administrator, setting objectives, managing workloads and supporting individual performance.
- Building a collaborative, accountable and service focused HR team.
- Improving HR systems, processes and workflows to reduce duplication and unnecessary administration.
- Exploring opportunities to use technology, automation, AI and self service to improve efficiency.
- Maintaining accurate employee records, HR data and workforce reporting.
- Managing HR policies, procedures and the Staff Handbook, ensuring compliance with employment law and data protection requirements.
- Establishing service standards and monitoring the quality and responsiveness of HR support.
- Providing practical HR guidance to managers and working collaboratively with Finance, IT and other teams.
About You
You will have strong HR operations experience, alongside proven experience of managing and developing an HR team. You will be confident balancing day to day operational delivery with leading people, improving processes and driving a high quality HR service.
You will also bring:
- Experience across the full employee lifecycle.
- Previous experience managing, coaching and developing HR team members, ideally within a small HR function.
- Confidence setting priorities, allocating workloads and managing team performance.
- Experience managing HR systems, data, reporting and process improvement.
- A good understanding of UK employment law, GDPR and HR best practice.
- A proactive, analytical mindset with a genuine interest in technology and automation.
- Excellent organisational skills, attention to detail and communication skills.
- A practical, collaborative approach, with a focus on making things simpler and better.
CIPD Level 5 qualification is required.
What's on Offer?
- 28 days' annual leave plus bank holidays.
- 7% employer pension contribution.
- Life assurance at three times salary.
- Employee Assistance Programme.
- Season ticket loan scheme.
- Flexible hybrid working, with an average of eight days per month in a charity office or attending face to face commitments.
- The opportunity to make a meaningful contribution within a purpose led organisation.
Interested?
If you're an experienced HR Operations professional with people management experience, looking for a role where you can lead a team, make a tangible difference and improve how HR works, we'd love to hear from you.
INDBSO
Apply today to find out more.
