Senior People Services Advisor
- Location: York
- Job Type: Temporary (10-month contract)
- Hourly Rate: £21.97 - £24.72
The Senior People Services Advisor plays a key role in delivering efficient, scalable, and employee centric People services to their employees across the UK, US, Europe and Bermuda.
This role is responsible for providing expert and specialist support for all HR-related queries and issues and delivering subject matter advisory and transactional HR Services in partnership with other functions and third parties
The ideal candidate is detail-oriented with a continuous improvement mindset, and committed to enhancing the employee experience through seamless People operations and advice. They will act as a first point of contact for escalations for the team, act as an ambassador for People Experience Hub and the wider People Function adopting a coaching approach when appropriate.
Due to the coverage they provide, you would be expected to be flexible in your hours to cover some evenings until 7pm.
Typical Duties:
- Responsible for query management in relation to global HR and employment -related policies and processes escalating to third line specialists where required.
- The ability to manage themselves with minimal guidance and have the confidence to problem solve with limited need to escalate to Manager.
- Management of all advisor and some transactional HR Services relating to the full employee lifecycle against agreed quality targets and SLAs.
- Responsible for the maintenance of all employee documentation to agreed standards and in accordance with data regulations and other legislative requirements.
- Support the People Experience Lead - Advisory by role modelling their values and coaching, mentoring and providing guidance to the People Experience Advisors by providing direction, assisting with the workflow and monitoring quality, outcomes and output.
- Develop, maintain and manage business relationships through engagement with stakeholders, third party providers and CoEs.
- Ensure accurate and timely processing of employee lifecycle processes, such as onboarding and offboarding processes, including documentation, putting the employee experience at the forefront.
- Identify and lead opportunities to improve processes to enhance the employee experience and service delivery, leveraging tech and automation. Support continuous improvement efforts.
Skills & Experience required in order to be truly successful:
- Previous experience in HR preferably in the ER space
- Excellent time management skills. Able to plan and prioritise work across a broad range of subject areas working to tight deadlines where required
- Truly passionate about the employee and manager experience
- Excellent customer service
- Problem solving skills, and able to relate policies and procedures to specific individual situations in a pragmatic manner
- Excellent communication skills with the ability to build good relationships with a wide range of stakeholders, internal departments and key contacts
- Continuous Improvement mindset and skills. Curious and willing to improve processes to enhance the employee experience and drive improvements.
- Data and technology savvy. Able to use data to drive decisions
