Position Details
Human Resources
Location: University of Birmingham, Edgbaston, Birmingham UK
Full time starting salary is normally in the range £30,062 to £31,900, with potential progression once in post to £35,883
Grade: 5
Full Time, Fixed Term contract up to 12 months
Closing date: 26th May 2026
Our offer to you
People are at the heart of what we are and do.
The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.
We are committed to helping the people who work here to develop through our sector-leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential. With almost 5,000 professional services jobs in a wide-range of functions in Edgbaston and in our campus in Dubai, there are plenty of opportunities for you to be able to develop your career at the University.
We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work.
Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working. In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries.
The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site. On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum and botanical gardens.
Find out more about the benefits of working for the University of Birmingham
Background
The Recruitment Co-ordinator sits in the Recruitment Team within Central Staff Hub and alongside HR Operations, Payroll and Pensions. Working collaboratively to provide excellent HR administrative support to all customers and stakeholders.
Role Summary
To provide Recruitment administrative support within the Recruitment team, with specific focus on requisitions, adverts, named offers and responding to Recruitment Portal cases. You will be proactively communicating directly with employees, managers, and wider HR to ensure a seamless service whilst adhering to University policies and legislation. You will ensure that advice and guidance provided are professional and customer focused at all times within our agreed service standards.
You will be working as part of the Recruitment Team, managing your own workload with support from your Recruitment Advisers and the team lead. Within the wider Operations Team there will also be opportunities to work collaboratively and be involved in both ad hoc and cyclical projects.
Main Duties
- Co-ordinate recruitment and selection campaigns for a variety of appointments with a range of stakeholders, to include placing advertisements and some offer management
- Promoting vacancies using a variety of different channels and media platforms
- You will act as a point of contact to provide accurate and timely information and advice to internal and external customers and stakeholders on University processes and procedures, answering queries promptly, providing guidance and resolving queries from initial contact to resolution. This will include recognising when queries need to be referred elsewhere
- Being the first point of contact for staff on all Recruitment related enquiries, providing support where appropriate and triaging and escalating more complex queries
- Developing sound customer relations, taking the time to listen to customer requirements to ensure appropriate action is taken
- Support on day-to-day Immigration and other compliance activities within the team where needed
- Review processes and tasks and proactively offer suggestions for improvement and sharing best practice as appropriate
- Ensure own activity meets agreed SLAs and KPIs taking appropriate corrective action where required
- Work in partnership with other HR and Central Staff Hub colleagues to ensure recruitment best practice’s and HR Core values are followed.
Person Specification
- Experience in office administration is a requirement.
- Educated to A Level standard, or equivalent level 3 qualification such as a Level 3 NVQ, or level 3 national diploma or relevant work experience evidencing the skills and ability to undertake the role.
- Minimum of grade C/4 in Mathematics and English at GCSE or equivalent.
- Experience in a HR/Recruitment environment is desirable.
- Good IT skills with working knowledge of standard Microsoft Office software.
- A good understanding of how to deliver excellent customer service.
- Strong attention to detail and high levels of accuracy.
- Ability to take responsibility for specific tasks, carrying out duties without needing to refer to others, with scope for some choice and using your own judgment.
- Ability to work on your own initiative.
- Excellent communication skills, with the ability to communicate clearly and effectively with others.
- Well organised with the ability to prioritise work proactively, independently and as part of a team.
- Experience of using and maintaining complex work systems e.g. HR systems or equivalent is an advantage.
- The ability to cope with change in a fast moving, dynamic environment where change is often required immediately.
Informal enquiries to Natasha Dunne, email: n.p.dunne@bham.ac.uk and Claire Cunningham, email: c.cunningham.1@bham.ac.uk
View our staff values and behaviours here
Use of AI in applications: We want to understand your genuine interest in the role and for the written elements of your application to accurately reflect your own communication style. Applications that rely too heavily on AI tools can appear generic and lack the detail we need to assess your skills and experience. Such applications will unlikely be progressed to interview.
We believe there is no such thing as a 'typical' member of University of Birmingham staff and that diversity in its many forms is a strength that underpins the exchange of ideas, innovation and debate at the heart of University life. We are committed to proactively addressing the barriers experienced by some groups in our community and are proud to hold Athena SWAN, Race Equality Charter and Disability Confident accreditations. We have an Equality Diversity and Inclusion Centre that focuses on continuously improving the University as a fair and inclusive place to work where everyone has the opportunity to succeed. We are also committed to sustainability, which is a key part of our strategy. You can find out more about our work to create a fairer university for everyone on our website.
