The Senior HR Manager will provide Tier 2 HR advisory support to a defined client group across the UK and Ireland. Acting as a trusted advisor and escalation point, this role will support managers with moderately complex to complex people matters, including employee relations, performance management, organisational change, cyclical HR processes, and manager enablement.
The role will partner closely with HR Business Partners, HR Operations, Centres of Expertise, Legal, Reward, Payroll, Benefits, Talent, and other specialist teams to deliver consistent, timely, and high-quality HR solutions.
The HR Manager/Senior HR Manager will also help improve the way HR support is delivered by leveraging case management technology, AI-enabled tools, data insights, automation, and process improvement to reimagine workflows, strengthen documentation, and enhance the manager and employee experience.
Please be aware that this is a fixed-term contract position, running until the end of January 2027.
About the Role
As our HR Manager or Senior HR Manager, you will:
Act as a trusted advisor and Tier 2 HR escalation point for managers and leaders across a defined UK and Ireland client group.
Provide guidance on moderately complex to complex employee relations matters, including investigations, disciplinary issues, grievances, conflict resolution, policy interpretation, absence management, performance concerns, and terminations.
Coach managers on performance and behaviour management, including documentation, performance improvement plans, outcomes, and consistent application of policies, tools, and processes.
Support organisational change activities, including restructures, role changes, consultation processes, workforce changes, and integration activity, in line with company standards and local legal requirements.
Support cyclical HR processes, including performance management, talent reviews, compensation, engagement, benefits, payroll-related activity, and workforce planning.
Partner with HR Business Partners, HR Operations, Legal, Reward, Payroll, Benefits, Talent, Global Mobility, and other specialist teams to deliver coordinated HR support.
Provide regular communication, education, and manager enablement on HR policies, processes, tools, and best practices.
Support employee listening, engagement initiatives, and follow-up actions for the client group in partnership with business and HR stakeholders.
Use HR case management technology as a core Tier 2 delivery channel, ensuring accurate documentation, timely case resolution, appropriate escalation, and consistent service delivery.
Monitor case trends, SLA performance, recurring issues, and manager/employee feedback to identify risks and opportunities for improvement.
Leverage data, analytics, AI-enabled tools, and automation to improve HR advisory effectiveness, streamline work, and enhance decision-making.
Reimagine and improve HR workflows, knowledge resources, templates, and processes to drive efficiency, consistency, scalability, and a better employee and manager experience.
Act as a change champion for new HR tools, workflows, technologies, and ways of working, supporting adoption across the client group.
Contribute to wider HR projects and continuous improvement initiatives as required.
Key Behaviours and Competencies
Trusted Advisor: Builds credibility with managers and stakeholders through sound judgement, practical advice, and strong HR expertise.
Customer Focus: Delivers responsive, high-quality HR support that balances business needs, employee experience, compliance, and risk.
Problem Solving: Uses data, judgement, and analysis to resolve complex issues and identify practical solutions.
Learning Agility: Quickly adapts to new challenges, tools, processes, and ways of working.
Change Mindset: Supports and promotes change, helping stakeholders adopt new technologies, workflows, and HR practices.
Process Improvement: Looks for opportunities to simplify, standardise, automate, and improve how HR work is delivered.
Relationship Management: Builds strong partnerships across HR, the business, and specialist teams, using diplomacy and influence to achieve outcomes.
Dealing with Ambiguity: Operates effectively in a fast-paced, evolving environment and makes sound decisions with incomplete information.
Technology Mindset: Comfortable using HR systems, case management tools, data, automation, and AI-enabled solutions to improve efficiency and service quality.
About You
To be our HR Manager or Senior HR Manager, you will likely have:
Strong HR generalist experience, ideally in a large, complex, or global organisation.
Experience providing Tier 2 HR advisory support or working within a regional HR, shared services, centre of expertise, or similar HR service delivery model.
Strong knowledge of UK and Ireland employment law, HR practices, and employee relations processes.
Experience handling moderately complex to complex employee matters, including investigations, grievances, disciplinary processes, performance concerns, absence management, terminations, and organisational change.
Experience supporting cyclical HR processes such as performance management, compensation, talent reviews, engagement, benefits, and workforce planning.
Experience using HR case management systems, HR tools, reporting, dashboards, and data to support decision-making and service improvement.
Experience identifying process improvements, redesigning workflows, improving knowledge content, and supporting adoption of technology, automation, or AI-enabled solutions.
Strong stakeholder management, communication, coaching, analytical, organisational, presentation, and business writing skills.
Ability to balance business priorities, employee experience, risk, and compliance in decision-making.
Familiarity with employee representative processes, collective consultation, or unionised environments is desirable where relevant.
CIPD qualification or equivalent professional HR accreditation desirable.
Please note, the deadline for applications is Friday 26th June at 5pm UK Time.
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What’s in it For You?
Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
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