The role of ER Manager is a leadership role overseeing and being hands-on regarding the quality handling of employee relations cases from start to resolution. Through expert, pragmatic advice, you will support the business in applying UK employment law compliantly and commercially across Head Office, branches and DC environments.
Quest Search & Selection are partnering with a leading international branded & own label fashion, lifestyle & entertainment brand. This business compromise of a multi-channel offer, which is available in-store, via 3rd parties and online.
The roles and responsibilities of this ER Case Manager role:
- Lead and manage a team of ER Advisors, promoting a high-performing and collaborative culture.
- Oversee end-to-end employee relations case management, partnering with PlHR Business Partners to deliver timely, compliant outcomes.
- Act as a trusted advisor, providing clear, commercially sound guidance aligned with UK employment law and company policy.
- Ensure consistent, efficient case management through effective tools, workload allocation, and system reporting.
- Analyse case trends to drive proactive interventions and continuous improvement, working closely with People Operations.
To be successful in this ER Case Manager role:
- Ideally having 3- 5 years' +experience in employee relations management role
- In-depth understanding of employment law and HR best practice
- That you have led a direct report or small team
- Hr generalists would be considered if worked with a high % of ER cases
- Proven ability to handle complex and sensitive employee matters with confidence and sound judgement
- Experience leading, motivating, and developing high-performing teams
- CIPD qualification at Level 5 or above (desirable)
- If worked in a central support function this would be highly desirable
- Excellent written communication skills
Benefits of this ER Case Manager role:
- Head officed based (5 days in office)
- Subsidised café
- Free Parking
- Discount across all group
- Contributory pension
- Business LTIP goals
- Subsidised gym membership
This is a great opportunity for someone to move their career to join a well renowned retailer with a global presence. If you feel like you have the qualifications for this position, please apply with your updated CV today quoting the reference no. JO-2601-115351
We request that candidates send their CV as a Microsoft Word document where possible.
Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.
