As a Learning Specialist with Foundever® and Claris, our people are your customers. This is a broad and varied role spanning three core pillars: training delivery, quality assurance, and IT/systems support for the Claris campaign.
You will play a pivotal part in delivering and planning great learning experiences, while also owning quality monitoring across calls, emails, and case management to drive continuous improvement. You will additionally support the campaign operationally by overseeing system access and setup for new agents joining the team.
We advocate a people-first approach throughout our business with customer experience as our area of expertise. You will deliver soft and product skills specific to the client requirements, ensuring that the importance of the customer experience is at the core of your sessions.
You will bring empathy, patience, and strategic vision to effectively deliver in a fast-paced and changeable environment. It is essential you have passion for people and customer experience in order to create an environment for success. You will be a key team member responsible for attending important operational meetings to plan, organise resources and maintain the training schedule.
