We are Retail and Customer Operations Learning & Development (L&D), a people-centred team focused on building colleague capability and creating simply brilliant customer experiences.
As our business and the technology landscape continue to evolve, the scale and complexity of the learning we deliver is growing. We’re looking for an inspiring L&D leader to drive impact in a fast-paced environment.
This is not an entry‑level role. You’ll bring judgement and credibility - trusted to lead end‑to‑end learning solutions, influence senior stakeholders, and apply your expertise to support a business navigating change and transformation.
You’ll play a critical role in delivering practical high-quality learning experiences that help our Retail and Customer Operations colleagues perform at their best. You’ll be accountable for the whole learning cycle, from needs analysis through to design, delivery and evaluation, using data, technology and AI to enhance learner experience, efficiency and capability.
L&D sits within Colleague Engagement and Enablement, supporting around 13,000 colleagues across a diverse range of customer-facing and operational teams. This position is suited to an experienced L&D leader ready to make an immediate impact, or someone who has been proactively developing themselves towards a leadership career in learning and development.
We are happy to consider flexible working approaches to help you perform at your best.
The working hours (per week) for this role can be between 28 and 35 hours.
This is a 12-month secondment opportunity.
At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job, you'll be assigned to our nearest regional hub. There will be a need to regularly connect with colleagues for collaboration events in one of our office sites. If your application is successful, your hiring manager will provide further details on how this works.
Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.
If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.
