Overview
We’re supporting a well-established, multi-site Higher Education organisation in the appointment of a Senior HR Operations Manager to join their HR leadership team on a 12-month fixed-term contract.
Reporting directly to the Head of HR, this role will take ownership of HR operations across a diverse UK workforce, ensuring the delivery of efficient, compliant, and high-quality HR services within a Higher Education setting.
This is a key role focused on driving operational excellence, enhancing systems and processes, and shaping performance and reward practices to support a high-performing organisational culture.
Key Responsibilities
HR Operations
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Lead the day-to-day delivery of HR operations across multiple UK locations
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Manage, coach, and develop an HR operations team
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Act as the subject matter expert for HR systems (HRIS), processes, and data integrity
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Drive continuous improvement initiatives to streamline HR processes and enhance efficiency
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Oversee HR metrics, reporting, and data insights to support senior leadership decision-making
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Ensure all employee data and records are maintained accurately and in line with compliance requirements
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Own and manage right-to-work checks and ensure full legislative compliance
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Monitor changes in employment law and ensure HR practices remain compliant
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Support the Head of HR in delivering key HR projects and transformation initiatives
What We’re Looking For
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CIPD Level 5 qualified (or above)
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Strong experience within HR Operations / HR Shared Services / HR Systems
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Proven experience managing HR processes across multi-site or multi-region environments
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Strong knowledge of UK employment law and its practical application
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Experience improving HR systems, processes, and operational efficiency
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Demonstrated ability to lead, coach, and develop teams
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Commercially aware with the ability to influence and support senior stakeholders
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Highly organised with strong attention to detail and ability to prioritise effectively
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Proactive, solutions-focused, and able to take ownership
Key Outcomes
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Deliver a high-quality, customer-focused HR service across the full employee lifecycle
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Drive effective HR projects and change initiatives
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Implement and embed performance, pay, and reward practices
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Strengthen HR systems, reporting, and data-driven decision making
Additional Information
This role is fully onsite in Greenford (5 days per week)
The position is offered on a 12-month fixed-term contract
The successful candidate will be expected to contribute to a positive, inclusive, and compliant working environment
Interested?
If you’re an experienced HR Operations professional who enjoys improving systems, leading teams, and making a tangible impact — we’d love to hear from you.
All applications will be handled with strict confidentiality
